Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Windows XP fails to load after user logon

May 25, 2007 9:41PM PDT

I have an Acer Aspire 1640 Laptop that is now failing to startup. The OS is Windows XP home. We have had no issues up to date until yesterday where the computer started to slow down significantly. Virus protection is up-to-date (PC-Cillin 2007 with latest updates).

Other computer details: Pentium M 1.6Hz, 2Mb Cache, 533 FSB, XP Home SP2, 1Gb Ram ...

An interesting thing is that the programs appear to fail to startup behind a black screen (only the top 5mm of desktop picture remains at the top of the screen). The screen itself is okay as the Windows logo etc appears and also the details for guest and administrator show. It is only after the logon that things go bad.

I request some ideas on how to fix this. I can CTRL-ALT-DELETE and go to starting the Windows restore, but interestingly the restore points are not visible, possibly due to the fact that the windows has not successfully started. I have also tried repairing the OS with the CD on bootup. It asks for an administrator password - strange that it would not accept the logon password either - so this method can not be completed. I am a little reluctant to install over the top of the existing Windows due to the threat of losing folders etc.

I know that people preach backups but unfortunately this has not been done recently. Cna anyone offer a suggestion that may be taken without drastic measures as a reformat.

Discussion is locked

- Collapse -
hmmmmmmmm i feel your pain brother
May 25, 2007 10:01PM PDT

hey do ya have the xp disk?
if so when you start the process for reformating
there a repair optioin where windows hnas its own debug programe where it read all your system files amnd looks for problems and then repairs it instead of overwriteing it
as long as you have it set to boot from the cd/rom before hitting the hard drive it should pick it right up
Hey its worth a shot right
Good Luck
EvilHandyAndy

- Collapse -
xp startup help
May 25, 2007 10:05PM PDT

Thanks for that. Yes, have tried the repair option but it asks for administrators password. The windows password setup for the user is not being accepted.

- Collapse -
Here's a page about fixing that password.
May 26, 2007 1:31AM PDT
- Collapse -
RE: XP fails to load
May 26, 2007 12:58AM PDT

1. Download a hard disk diagnosis utility from any of Mnf and test the drive.

2. Attempt Safe Mode. If this is successful scan system for pest. If not then your system has a new owner. Especially is you are into any P2p networking.

3. Using recovery consul, if you do not have your accounts password protected pressing enter should allow you to run chkdsk /p /r (white spaces needed). If their is a password that you did not create then again your system has a new owner.

Bill