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General discussion

Windows XP Bootup

Aug 8, 2007 12:17AM PDT

When I turn my computer (HP s7527c Desktop) on it only boots to the HP Administrators screen. There is no password required. If I click on the icon it only reloads the same screen. Can anyone explain what is wrong? If I click on F10 (PC Recovery) during bootup the computer works ok after the recovery process is complete.
I have only had this computer less then a year and I cannot find any answer on the HP site or from their support.
Thanks

Discussion is locked

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If it is still under warranty
Aug 8, 2007 3:01AM PDT

then it is HP's responsibility to discuss it with you. What happens when you call them under the warranty terms?

What do you mean when you say the computer works ok after the recovery process is complete? Does that not fix it for you then? Do you still have access to all your personal files, photos, music etc? What happens when you reboot once the computer is working ok?

Mark

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Windows XP Bootup
Aug 8, 2007 10:32PM PDT

Yes they agree that it is still under warranty but they do not have the answer to the problem and said to contact Microsoft.

When PC Recovery puts the computer back to the condition that it was in when purchased with all the un-needed software programs installed it works OK. After I delete most of the un-needed (Games) it will boot to the Admistrators screen only.

During the recovery most of my personal files, photos and software programs that I have installed are there, but there are some that I have to re-install.

When I reboot after doing the above sometimes all is OK and sometimes not.

Jim

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Isn't this a clue?
Aug 9, 2007 2:35AM PDT

Sorry, but it shouts out at me, "After I delete most of the un-needed (Games) it will boot to the Administrators screen only"

If that's the case, then leave the un-needed software installed.

At the very least, do it progressively and slowly. Uninstall one at a time, reboot then see what damage, if any, has been done. If you uninstall something, re-boot, and you have the same problem back, then you know what has caused it. Recover the partition again, and next time leave that software untouched.

Mark

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Windows XP Bootup
Aug 9, 2007 10:40PM PDT

Sorry, but I don't buy that.
If a consumer wants a computer with a bunch of dumb games that is one thing.
What about those of us that want to have the choice of what software is on our computers?
Do these games make the computer better? NO! Should they work without any games? YES!

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Good luck
Aug 10, 2007 2:47AM PDT

I wasn't commenting on the choice of pre-installed software on a retail machine. I was suggesting that, by removing all such software at once, re-booting and getting an Admin screen, perhaps something was getting broken, and so a step by step approach to uninstalling would help you find what was breaking it.

But as you don't want to consider this approach I wish you luck.

Mark

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A couple of questions
Aug 10, 2007 12:21AM PDT

When you use recovery did you use the factory disks or system restore?

If you have the factory disks

put in the disk and boot the computer

press any key to boot from disk

tell it to install

do the agreement

now choose repair. All your programs will still be there, this will only reset the computer to the factory specs without removing your files and/or programs


Another thing. Did you ever try this?

click on start

click on run

type cmd and hit enter

type this exactly as you see it

chkdsk /f /r (then hit enter)

there is a space after the k and there is a space after the f

And finally,

I have two unrestricted user accounts. In case there is a problem with one, the other will let me in. I have my computer password protected.


Rick