Computer Help forum

General discussion

Windows XP

Starting today, whenever I boot up my computer, a window pops up with a help.dll file. I have searched the internet and forums for a solution, but to no avail.

Any assistance would be appreciated. Thank you in advance.

Discussion is locked
You are posting a reply to: Windows XP
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Windows XP
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Not sure what the problem is.

In reply to: Windows XP

Can you restate the problem please?

Does your computer boot up, (start), and work properly otherwise? If not, what happens?

What does this window that pops up say?

Tell us about this computer. The words in red above each post window tells you what information is needed.


Collapse -

In reply to: Not sure what the problem is.

Mark -

The computer starts properly and all programs do not seem to be affected. When I get to the start up desktop screen after booting up, a window pops up (common files from c: directory) with help.dll file. Although its bothersome, I just click to close it, but I'm not sure if it may be affecting something internally that I'm not aware of. This just started occuring yesterday.

I have a Toshiba Satellite laptop and am running Windows XP Home Edition.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.