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Windows won't load

by alidickson / August 20, 2007 9:59 PM PDT

Hi,

I've got a Dell OptiPlex desktop running Windows 2000. Following install of a game (Sponge Bob Square Pants), Windows refuses to load. The only thing it will do is START to load the main Dell page, but it won't finish. So I am unable to do ANYTHING. I've tried rebooting several times, unplugging entire system for 5 minutes, tried to enter safe mode. Nothing has worked.

Does anyone have suggestions how I can at least get past the Dell page, or force it to finish loading? My fear is that I will be forced to reinstall the OS, therefore losing all important documents. (Yes, I will back up important documents on removable media as soon as I can access them! I also need to be able to uninstall the dang game!)

Or will I be forced to remove the hard drive and have someone recover my data?

Any suggestions greatly appreciated!

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If you have the origenal Windows 2000 disk(s)
by carolina1 / August 20, 2007 11:02 PM PDT
In reply to: Windows won't load

Start the PC with the CD/floppy disk in the drive. It should bring up installation and ask you if you an option to do a repair or reinstall.

Select the repair option and you should not loose your data. If you perform the reinstall then you will. The Dell screen is just the boot screen, so it's a windows file boot problem.

If it works then run a virus check immediately and then get an update from your security provider and run it again.

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Windows won't load
by alidickson / August 21, 2007 10:42 AM PDT

Thanks carolina1, I'll try that. Is there any chance I WILL lose my data if I choose repair? The disk, I suppose, finds where the error is and fixes that one area, and doesn't mess with the rest?

Sound like a virus to you?

I'll let you know if your solution works! It will be several days before I can get home to try it out.

Ali

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Windows won't load
by alidickson / August 24, 2007 4:00 AM PDT
In reply to: Windows won't load

Well, unfortunately your suggestion didn't work. The Dell page just continues to try to load, and never finishes. When I inserted the disk, I could hear it running, but it never showed on the monitor, nor was I able to go to "run" to get it going (because the Dell page never finished loading).

I'm stumped.

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