You'll have to go to dell.com, enter a request for the password reset and while you're there, order the restore media.
Bob
Before I could install my new router I had to update my Windows Vista Service Pack 1. While it was updating it froze and shut off. Now when I turn it on it goes right to the "Window Error Recovery" I have tried all the safe modes but all it does it shut off and turn back on going right to the "Windows Error Recovery".
I got this laptop second hand so I dont know the password for the Bios and I do not have any recovery discs.
I would be so grateful for any help. Thank you.

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