Windows Vista StartUp problem

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Question

Windows Vista StartUp problem

by vinginge Dec 13, 2011 6:28AM PST

Whilst on-line earlier today Internet Explorer connection kept failing. My computer locked and I had to power it down manually. Later, when I attempted to switch it back on, it failed to reach the log in screen and the screen that was displayed suggested I ran Startup Repair, but it could not repair my PC automatically. I tried the recovery tools. Windows Mem D/Tool revealed nothing amiss. System Restore - indicates a S/R has been successful but when I restart and try normal mode it won't progress beyond the Microsoft copyright screen. On one occasion it did allow me to start in safe mode. For some reason, one of my security systems needed re-loading but this wasn't permitted in safe mode.
Is there anything I can do other that a full system restore from a back-up?
Any advice/guidance would be very welcome and greatly appreciated.
Packard Bell running Windows Vista Home Premium

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5 Posts

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Problem now fixed.

by vinginge Dec 15, 2011 7:20AM PST

I mentioned the security system that needed re-loading. Apparently the IE failure had played havoc with this security system which is provided by the cable company supplying my broadband and all the problems were linked to this. I managed get back in in Safe Mode and had to re-install most of the security system. I then managed to open the PC in normal mode, ran a fantastic diagnostic check provided by this security system which also includes a repair facility, triggered the repair actions and everything is back to normal although the log-on process seems slower.
Many, many thanks for the suggestions made by you. Although not needed on this occasion I shall certainly bear them in mind .......just in case.
Best wishes.........Alvin (Vinginge)

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Glad you got it sorted.

by MarkFlax Forum moderator Dec 15, 2011 7:29PM PST

Still not entirely sure what this security system was but good work, and thanks for reporting back.

Mark

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Problem fixed.

by vinginge Dec 15, 2011 7:24AM PST

I mentioned the security system that needed re-loading. Apparently the IE failure had played havoc with this security system which is provided by the cable company supplying my broadband and all the problems were linked to this. I managed get back in in Safe Mode and had to re-install most of the security system. I then managed to open the PC in normal mode, ran a fantastic diagnostic check provided by this security system which also includes a repair facility, triggered the repair actions and everything is back to normal although the log-on process seems slower.
I'm very grateful that you took an interest and were prepared to help.
Many thanks and best wishes............Alvin (Vinginge)

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MarkFlax · Answer 1 · Dec 14, 2011 4:49AM PST

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Answer

When you get to this stage

by MarkFlax Forum moderator Dec 14, 2011 4:49AM PST

When you can't even get to the Safe Mode list of options then you are running out of options.

If you can get to safe mode, try the "Last Known Good Configuration" option and see if that works. If you see the Vista Repair option again, try that. But if not, then it looks like a reinstall will be the only option left to you.

If you have personal files on the disk you would need to retrieve, you can use the Ubuntu LIVE CD method. I've used that before and it works well, but only if the hard drive has not gone south. Ubuntu Live CD is the Linux OS distro fully enclosed on a CD. Slip the CD in, restart the computer, (the BIOS must be set to boot from the CD), and Linux will boot from the CD and not load any files on to the hard drive, and when it is loaded, you can use it's File Manager to find your files on the hard disk and copy them off to some other external media.

You say a full system restore from the backup. I'm not sure what backup you have. If you have the full Vista DVD then you could attempt a Repair Install. But if not, then what do you mean by backup? Cloned images, or Packard Bell Recovery Disks?

Mark

r. proffitt · Answer 2 · Dec 14, 2011 4:54AM PST

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Answer

What SECURITY SYSTEM?

by r. proffitt Forum moderator Dec 14, 2011 4:54AM PST

I find a few of them create endless support loops and the only exits are fairly complicated removal of said product or reloading the OS.

Tell more.
Bob

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