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Windows Vista - Ethernet not working. USB working.

by ddaccess / April 14, 2008 12:32 AM PDT


I've had this issue a few times over the last 2 weeks, only with brand spanking new PC's. One was from HP, other was from Acer hence I'm kind of stumped.

What's happening is that the PC's are able to grab an IP address with the Ethernet/LAN connection without any issues but are completely unable to ping or send out or receive any network traffic at all. We've basically tried everything that we can think of and are unable to get the connection working. They've all all the correct information (IP, DNS, gateway, etc.) with the firewalls all disabled.

I tried plugging a USB connection straight into the cable modem and presto, it works without any problems at all. My issue is that I really can't be using a USB connection because at some point I plan on having these plugged into a router and need the Ethernet.

Lastly, I had 2 PC's running XP that where working just fine direct to the cable modem before this.

Does anyone have any suggestions at all how to get the Ethernet working for this PC's?

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Warranty issue.
by R. Proffitt Forum moderator / April 14, 2008 12:40 AM PDT

If the machines ethernet is dead, have it fixed.

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Did that :D
by ddaccess / April 14, 2008 12:45 AM PDT
In reply to: Warranty issue.

We took one of them back, they gave us a new one and still didn't work. Had exactly the same issue.

Forgot to mention that we've swapped NIC cards in both too with the same problem.

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Let's try simple.
by R. Proffitt Forum moderator / April 14, 2008 1:41 AM PDT
In reply to: Did that :D

A common cable modem (you are not sharing what you have) requires you to power down the cable modem when you switch machines, routers or to/from USB connections. I count to 10 during the power out to when I turn it back on.

As to anything else, I just follow the directions.

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