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General discussion

Windows Update problems

Feb 22, 2004 11:31AM PST

I'm using Windows XP Home Edition and running Norton Internet Security 2004. Normally there's not a problem, but do have a couple of bugs that I'm hoping someone can help me work out.

The first has to deal with the Windows Update page. When I manually go to the site it starts to load, but hangs on "Checking for the latest version of Windows Update software..." It freezes on this frame and will not move unless I disable the firewall. I don't like doing this and wondered if there was a setting or something either in IE or Norton Internet Security that I'm missing.

I have similar issues with logging into my web based Hotmail account saying that I'm not using a compatibily browser such as IE. However, I am using the most updated version of IE. Again, disabling the firewall works.

Any help and/or ideas on how I can keep the firewall up and running without having these problems?

Thanks in advance.

Discussion is locked

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Re:Windows Update problems
Feb 22, 2004 12:23PM PST

I'm having problems with McAfee Firewall too, so I understand your frustration. I think the problem has to do with the firewalls and not Windows XP though.

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Re:Windows Update problems
Feb 22, 2004 8:23PM PST

You must remember that communication must take place for windows update to work. Your firewall obstructs this. You must set your firewall to accept, or just shut it down. Now, some Anti-Virus Programs will cause this also. Just Disable long enough to get your updates or downloads. Everything will be fine this way. Just remember to turn everything back on.
You will be ok......... I promise.....

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Re:Windows Update problems
Feb 22, 2004 8:29PM PST

Some machines have 'issues' with Norton/Symantec products. Contact them. If they cannot help, use another firewall.