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Question

Windows Update now it can't boot up

Apr 26, 2018 8:11PM PDT

TL;DR: Had Windows 10 for years, Windows update installed, now when it boots up it has the error "Windows could not complete the installation. To install Windows on this computer, restart the installation."

Longer explanation:
Last fall/winter Windows released that major update (I've been busy). I let it install, and turned off my computer. I remembered something and turned it back on a minute later only to find it wouldn't boot up. I see my motherboard's splash screen and then the blue Windows logo. After a minute of staring at the Windows logo, a pop up with the install error I mentioned above pops up.

This computer used to be Windows 7 but I got the free upgrade they did years ago. As a result, I don't have any install disc.

Let's see if this post works... I've tried to post this 6 times now and I keep getting a 404 error... I'm dividing the information between two posts to see if the length is the problem...

Discussion is locked

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Clarification Request
Part 2 of information
Apr 26, 2018 8:12PM PDT

IT FINALLY WENT THROUGH! OK sorry, here is part 2 of my post


I tried downloading their "Media Creation Tool" to create an installer but no luck. Tried putting it on multiple hard drives and flash drives (in case one of them was incompatible or something) but no luck. Either nothing changed or it would boot to a black screen and sit there. Its possible I'm doing some step wrong when booting it up with it as I've never attempted that process before but...

I even spent a couple of weeks over Christmas on the phone with Microsoft Support (I'm a glutton for punishment I guess) in the hopes they'd just send me a freaking install disc or something. After a dozen phone calls (and multiple instances where they forgot about me and never called me back) they finally just told me I needed to get a new motherboard (probably just to get rid of me).

Computer info:
Gigabyte Z87X-UD3H motherboard
i5-4670 CPU, 3.40 GHz
16 GB of ram
Two NVIDIA GeForce GTX 770
1 solid state drive which contains basically just my Windows install
1 hard drive which contains everything else

Any help you can give me would be greatly appreciated. Thanks everyone

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Answer
Windows 10 install media is free to make.
Apr 26, 2018 9:58PM PDT

Google "Microsoft Media Creation Kit" and from there you can create a free USB or DVD that you can boot to install or repair a Windows 10 install. I'm going to pause here.

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Already Attempted
Apr 27, 2018 3:58PM PDT

That is the Media Creation Tool I referred to earlier. I tried that but I couldn't seem to get it to work properly.

I was able to install it on a hard drive/USB just fine, but when I plugged it in and booted it up it just sat on a black screen for forever. I gave up after letting it sit for a few hours and no change

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The MCK does not install to HDD from what I've seen.
Apr 27, 2018 4:05PM PDT

So something is amiss right there.

You have a complicated PC so it's time to make it simpler. Two NVIDIA GeForce GTX 770 are not required. We don't need any other SSD or HDD than what we are going to install to.

Can you make the PC as small as possible?

Also, any USB device that isn't a keyboard or mouse shall be removed. Windows can hang on install because of this and bad drives.

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Good first step but still not done
Apr 30, 2018 8:07AM PDT

The only things I had to remove were my 2 graphics cards. Everything else was already disconnected.

That allowed the creation tool to boot up but I'm not out of the woods yet.

I tried poking around but none of the repair options worked. It failed when I tried to restore to a previous backup, it failed when I tried to rollback the upgrade, it failed when I tried to do a repair, etc.

After all of those failed I just tried telling it to install Windows 10, but unfortunately I'm not sure of all the settings I need to specify.

Screen #1) I said I don't have a key (which I don't since I upgraded from 7).
Screen #2) I chose Windows 10 Home (pretty sure I had home and not pro).
Screen #3) The Upgrade option doesn't work so I did an Custom/Advanced install.
Screen #4) Then it starts asking me about my various drives and partitions and I'm afraid of screwing it up so I stopped.

Can you link me to a guide on using it? I can't find one. Or any advice you can give.

Thanks for your help so far.

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" none of the repair options worked."
Apr 30, 2018 8:20AM PDT

The ugly truth is not all repairs succeed. I can only suggest you wipe the drive clean and install the OS again. If you are trying to salvage files, you do that first with the many tools we have today like I noted long ago at http://tips.oncomputers.info/archives2004/0401/2004-Jan-11.htm

If you feel the OS can be repaired, I defer to Microsoft and others.

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But How?
Apr 30, 2018 8:32AM PDT

I'm not worried about salvaging anything. As I said, I kept most of my stuff on the hard drive that didn't contain the operating system.

At this point I don't really care if I wipe it or repair it. Repairing would be nice but its not that big of a deal.

In my previous post I was asking how I do any of that. How do I use that media creation tool to do anything (repair OR wipe)? I'm going through the screens but I'm not sure what to select. That's why I was asking if you knew of a guide or could guide me through it yourself.

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There are long tutorials on how to install Windows.
Apr 30, 2018 8:49AM PDT

But you ask what to select or where.

At some screen Windows is asking where to install. That screen has an advanced option to manually partition which is used to delete all the partitions on the blown OS drive.

But which drive? There should only be one attached at this time to avoid a total wipeout of what folk call data drives.

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Finally done
May 2, 2018 9:20AM PDT

I eventually found a guide on my own and realized that the 2nd drive that was showing up was the bootable one that I had connected to do the install.

Everything seems to be working so far. Its booting and I'm redownloading all my programs. Unfortunately I lost basically everything since I didn't set up my 2nd hard drive properly apparently but live and learn.

Thanks for your help