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Windows Update = No Internet Connection

by acerbicshaun / July 28, 2011 2:10 AM PDT

About a week ago, my Asus laptop (Asus Notebook U50F Series) downloaded an automatic update from Microsoft/Windows. When it later restarted, it showed that I was connected to my home network, but that the laptop no longer had an internet connection. My wife's mac notebook didn't have any problem with the net, neither does the PlayStation.

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Tell more.
by R. Proffitt Forum moderator / July 28, 2011 1:13 PM PDT

Go to the windows update page and find what was installed.

Remember that we can not avoid technical jargon entirely but any DRIVER from Microsoft and that could do it in.
Bob

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Update Specifics
by acerbicshaun / July 28, 2011 1:31 PM PDT
In reply to: Tell more.

I've got a slew of updates that show up in my update history.

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Some Malware Removed, But No Progress In Internet Connection
by acerbicshaun / July 29, 2011 2:53 AM PDT
In reply to: Tell more.

I installed Malwarebytes' Anti-Malware program (found it in PC World Magazine), and it wound up deleting "Trojan.Agent" and "Hijack.Shell.Gen". Both of those were quarantined and deleted successfully.
I did a quick scan after, and it showed no issues. I'm now doing a full scan (should be another hour or so before it finishes, based on the length of time for the initial full scan), but I'm expecting it come up clean this time around.

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Internet Explorer OK, Mozilla Not So Much
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Nothing in the KB list looked to be at issue.
by R. Proffitt Forum moderator / July 28, 2011 2:04 PM PDT

But tell us about the Antivirus. When Norton expires the effect is exactly as you write. I can't explain why Symantec does that.
Bob

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Out of Date
by acerbicshaun / July 28, 2011 4:23 PM PDT

I see that the antivirus is out of date. Your theory is that installing new antivirus or updating the existing antivirus should do the trick?

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Re: antivirus
by Kees_B Forum moderator / July 28, 2011 5:04 PM PDT
In reply to: Out of Date
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Not a theory. Norton locks down when it expires.
by R. Proffitt Forum moderator / July 29, 2011 2:02 AM PDT
In reply to: Out of Date

That's not a theory. It's annoying and has caused millions of lost hours and dollars.

I'm amazed no one sued.
Bob

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Likewise
by Sundownerr / July 28, 2011 7:04 PM PDT
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So far.
by R. Proffitt Forum moderator / July 29, 2011 2:03 AM PDT
In reply to: Likewise

Not one personal hands on instance where it was a windows update. I have seen folk kill their machines by accepting drivers.

Then we have Norton. I don't have Norton.
Bob

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Same Problem with my Dell
by rw93003 / December 30, 2013 6:02 AM PST

No solutions to offer but I have exactly the same problem with my Dell desktop running Windows 7. I've had so many problems with Internet Explorer that I use Firefox most of the time. I did switch back to Internet Explorer not long before my 2nd episode of losing my internet connection and then switched back to Firefox again the day before I lost internet connection. The last thing I did the night before I lost connection this second time was to run Malwarebytes and remove two unwanted programs: Optional.Conduit.A and Optional.ValueApps.A. Then I shut the computer down (last night) and when I turned it on this morning it had lost connection. My newer Samsung desk top, my wife's Dell laptop and her iPhone, and my grandkid's Wii are all still connected. The computer that's down is the only wired connection (it sits right next to the modem) but that's not the problem--I replaced the cable the first time this happened even though it wasn't defective and I tried wireless to no avail. The computer can't seem to find its internet connection hardware--like it has no driver. I haven't restored to a prior date yet this time---I did that last time and at first it didn't seem to work-- which is why I bought the new Samsung. A couple of days later, the lost-connection Dell desktop computer all of a sudden seemed to finish the restore (not sure about why it finished two days later--I thought it was finished days before when first did the restore) and I could once again connect to the internet. The internet connection was the only problem--everything else worked fine (i.e., no more screwed up than normal), before, during and after the internet loss.

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