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Windows Update fails after cloning to SSD

by Steven Haninger / August 12, 2016 5:08 PM PDT

Here's an odd one. I've recently cloned my mechanical hard drive to a Crucial SSD using Acronis True Image 2016. Since that time, I cannot use Windows Update and get an error that the service is not running. As far as I can tell, I need two services. One is Background Intelligent Transfer service and the other is Windows Update service. Both are configured for delayed start. I have Windows Update configured to check automatically but not download or install. If I go to Control Panel/Windows Update, I'm greeted by a red X warning me to always the latest updates. When I attempt to check manually, I'm told the services aren't running. Now comes the kicker. If I clone the SSD back to a mechanical drive, Windows Update functions normally without intervention. I can download and install any updates, reboot as needed, and all is well. If I take that newly updated mechanical drive and clone it back to the SSD, Windows update returns to failure state. I do have KB982018 installed which was an enhancement for advanced format disks such as SSDs...or so I understand.

So, for now, the workaround appears to be to first clone the SSD to a mechanical drive, perform any needed updates, and clone it back. Before I take the drastic steps offered by other sites, has anyone here encountered this issue and have suggestions on how to fix it? TIA

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All Answers

Best Answer chosen by Steven Haninger

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Progress report
by Steven Haninger / August 13, 2016 5:48 AM PDT

After some reading, I elected to look at the disk ACHI controller drivers. My MB is an old ASUS P7P55 series. I was current on the drivers from ASUS but went to the Intel site for drivers compatible with my chipset. Windows balked at my selection but, after installing the Intel version, I have been able to get Windows Update to function. This has something to do with Intel "iastor.sys", I believe. Further testing will be needed to see if one issue is fixed but if more have been created.

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Just so you know
by Bob__B / August 13, 2016 7:25 AM PDT
In reply to: Progress report

The util I linked to will adjust partition size.

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I did download and burn it
by Steven Haninger / August 13, 2016 8:26 AM PDT
In reply to: Just so you know

I have a separate SSD with Linux installed but not a good imaging program for it. I've used Acronis since Drive Image was bought and killed by Symantec and it's been good up until this latest version. 2016, IMO, has not been a step forward. I did buy it for it's advertised support for SSDs and later versions of Windows. It also allows me to extract individual files from disk images which is something I like. If this Linux util will do that, it will be a plus. The problem I have with Acronis is that it somehow embeds metadata in the images that confuses the utility if I do such simple things as renaming the .tib file. If I manually delete an older file, Acronis kicks out error messages the next time I go to use it. That's plain dumb. I hope they fix it. Thanks for your post even though it seems a solution has been found. I did check the Crucial site to see if the drive I bought was compatible with my MB and it supposedly was. Of course that doesn't mean the OS will work seamlessly with it.

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by Bob__B / August 13, 2016 9:38 AM PDT

I only use the tool for cloning.
You can play around with the options and see what image options it has.

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Try a different clone util
by Bob__B / August 12, 2016 6:34 PM PDT
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Not a bad idea
by Steven Haninger / August 13, 2016 1:59 AM PDT

I used Clonezilla to move my Linux drive from mechanical to SSD. The issue I would have had with Clonezilla and my Windows system is that I was moving from a 300GB drive to a 250GB. At least with past versions of Clonezilla, it wouldn't resize partitions. I could try shrinking the Windows main partition and see if that makes Clonezilla happy. I've plenty of time to waste.

I tried using Acronis in both cloning mode and imaging mode with the same results. Some reading I've done suggests this does happen with SSDs due to drive geometry/sector size, or whatever. What confuses me is that this is the only issue I've had since moving to SSD. I just downloaded a Crucial firmware update and will see if that helps but I suspect my recently purchased SSD is already at that level.

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a good clone tool used by myself
by xikimg / August 15, 2016 1:37 AM PDT
In reply to: Not a bad idea

You should change your clone software to free AOMEI Backupper. With it, you can easily clone 300GB drive to 250GB drive as long as the data size is no more than 250GB. Or, you can adjust partition's size during your clone job by following its clear guide.

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by stefan2105 / August 15, 2016 3:03 AM PDT

I would just like to add that I would not play with SSDs and Windows Update Grin

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