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Windows update and blue screen

by lizzyhock / June 18, 2005 1:42 PM PDT

After a recent windows update (critical update #KB891711) I kept getting blue screens at startup (17 of them in one day) saying, out of memory, and fatal exception errors in Internet Explorer 6.0, and in avast 4.6.
Also I couldn't shut the computer down right. Couldn't even restart by hitting Ctrl+Alt+Del. After running a hijack this log in safe mode. (That was the only way I could startup without a blue screen.) I scrolled through the list of things running. I went to work on another computer searching for all unknown applications and what they were.
That is where I came accross this KB891711 listed that I had just installed 2 days prior. I uninstalled the culpret now I have no more problems.
Sorry I got so long winded now for the questions: How critical is this critical update on win 98, IE 6.0? If I don't have and don't use outlook or outlook express and I don't use IE except once in a while, I use mostly Firefox 1.0.4, do I still need it? Is there another place to get this security patch besides windows update?
I am on a Gateway Solo Pentium II laptop 64 MB RAM with windows 98 Office 2000 minus Outlook and I uninstalled Outlook Express too, Iternet Explorer 6.0 with patches Q888113, Q833989, Q890923, and Q890175 installed.
thanks in advance for your help lizzyhock

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LIzzy, Although 891711 Is Crictical...It's Not a 'Must Have'
by Grif Thomas Forum moderator / June 19, 2005 2:53 AM PDT

A number of Windows 98 users had problems with that particular update. So much so, that Microsoft created a slightly different version that fixed the issue for many users, not all, but many. If you've just uninstalled the original 891711 update, try visiting Windows Update site again and installing the new revised update..If it still doesn't allow your computer to run correctly, uninstall it again and leave it that way.

Hope this helps.


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Thank you
by lizzyhock / June 22, 2005 4:22 AM PDT

I just reinstalled not one but 2 critical updates listed at windows update site yesterday. (KB896358, and KB891711) That KB891711 was listed there again, so I tried it again per your advice. I then rebooted and defraged my computer and did a thourough scan disk. All seems to be running fine now. I dont know if it was due to the defrag or maybe the prior update just didn't take well. This time when I did the update I temporarily shut down avast. But all is well that ends well.

Thanks a lot

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I use w98.
by Bob__B / June 19, 2005 5:05 AM PDT

As I recall when MS released 711 the first time it caused quite a stir.

It was showing as a running task, some folks were having blue screens, etc.

Do a search on these boards for kb891711 and I think you'll find a lengthy thread.

A short time later MS released a new version of 711.

This one runs as a process.

I did not have an issue with either version so I never got involved.

If you have the old version and you do a C-A-D you'll see it as a running task.

As to whether it's of any value, I'll defer to others.

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