Spyware, Viruses, & Security forum


Windows update

by anabelle25 / August 15, 2018 9:33 AM PDT

Hello. I have two questions I could use your help with.

A window appeared asking me to update Windows and I clicked on another time. It was different than usual and it usually doesn't ask me to update so I went to settings and found this:


I read this could be a virus. I didn't enable anything and I own my own home PC and network.

What arose suspicion was that I can't access my router admin page after having reset it. (I left the new PW on the table. I don't think anyone saw it, but..). I had also connected an android I suspect has a virus to WIFI at the same time my PC was connected. Only I can do that..

It can't even open the router admin page

Troubleshoot can't detect a problem usually or now. It may have once said that my VPN could be a problem. I turned it off, and still no access. I think that it worked before even with the VPN, but I can't be sure.
Chrome, my browser, is enabled in firewall. I even disabled and enabled it again. Other browsers don't work either.
Net connection is OK.


I'd really appreciate a speedy answer. Thank you!!

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All Answers

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When the VPN is enabled.
by R. Proffitt Forum moderator / August 15, 2018 10:41 AM PDT
In reply to: Windows update

You won't be able to access your router management. That's a known side effect so I'll stop here rather than duplicate the web.

Remember, when you are using a VPN a proper VPN will act just like your PC is plugged into that remote network.

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by anabelle25 / August 15, 2018 10:56 AM PDT

is what I assumed. But I turned it off, the switch, and still, same problem.
Is it because the VPN is installed in general or should it work if I switch it off?

Do you think the Windows update, the updates being 'managed by my organization' could be worrisome?

I had left the WIFI on the android on, I wasn't able to connect before to WIFI before as I had forgotten the PW, but when the router resets I think the original WIFI connection doesn't require a PW to connect.

I just had to turn off the WIFI on the android, but I didn;t use it regularly and just forgot..


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by anabelle25 / August 15, 2018 10:57 AM PDT

I disabled on more option on the vpn and now I can access.

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Sadly a very often raised issue.
by R. Proffitt Forum moderator / August 15, 2018 11:26 AM PDT
In reply to: ...

You're not the first to find out about your LAN, router and how a VPN affects access to these.

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Windows update
by anabelle25 / August 15, 2018 1:06 PM PDT

Should I be worried? Happy

It was mainly why I posted.

Thanks a bunch.

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In regards to the VPN.
by R. Proffitt Forum moderator / August 15, 2018 1:15 PM PDT
In reply to: Windows update

I don't see any issues here. I often have trouble explaining things since I wrote router code in the '90's so what seems fine to me can really confuse some.

Just ask if you want me to try again on a specific item or question.

As to using a VPN and Windows Update there is some possibility that we could run into issues with WU while the VPN is active. This is not an offer to write about it but I would not be surprised if folk reported WU issues when the VPN was in use.

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by anabelle25 / August 15, 2018 2:01 PM PDT
In reply to: In regards to the VPN.

The VPN is clear. You explained clearly and I had suspected similar.

I meant because of the 'some settings are managed by your organization' under win updates.


I don't have an organization. I own my own PC and network.
I read online it could be malware.

Thanks Happy

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About managed settings.
by R. Proffitt Forum moderator / August 15, 2018 2:34 PM PDT
In reply to: organization

A VPN could cause that. But why? Because a VPN must control some settings to keep the VPN in force, it's very probably to see that message about managed settings.

I'm not their support but I can speculate how this could happen.

What setting did you try to change and was disallowed?

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I see
by anabelle25 / August 15, 2018 2:39 PM PDT

What do you mean by what setting I tried to change? Happy

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Read Grif's reply.
by R. Proffitt Forum moderator / August 15, 2018 3:36 PM PDT
In reply to: I see

The message is just that. What did you want to change that would not change?

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by anabelle25 / August 16, 2018 1:59 AM PDT
In reply to: Read Grif's reply.

I did not want to change anything. I accidentally found the message about the organization when I a window popped up asking me to update.

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As to you didn't change anything.
by R. Proffitt Forum moderator / August 16, 2018 7:59 AM PDT
In reply to: nothing

The VPN could have been the source of that new message. Grif supplied another way for it to appear. This could or not be the source of why you see this message.

Remember that if you are not locked out of or not blocked from making changes this is a non-issue. Just cosmetic.

I can only guess this one since I don't have your setup.

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The " 'some settings are managed.... Is Common When...
by Grif Thomas Forum moderator / August 15, 2018 3:33 PM PDT
In reply to: organization

...you have a Windows 10 PRO v1803 version installed on the computer and you've changed the delivery options for Windows Updates. It can come when you've made changes in Group Policy Editor or when you simply adjust to "Semi-Annual Channel" or "Get updates for other Microsoft Products" in the Settings-Windows Update-Advanced Options section. The "Semi-Annual Channel" is designed for "organizations" and allows specific Windows Updates to be released only when they're ready for Prime Time". Links about the issue are below and there is a fix for it should you choose to do so.:



All my home computers with Windows 10 Pro show the " 'some settings are managed by your organization' when Windows Updates are ready to be installed. I don't really worry about it since I am the organization and I can change it if issues come up. So far, no issues.

Hope this helps.


Post was last edited on August 15, 2018 3:37 PM PDT

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I did not make any of those changes
by anabelle25 / August 16, 2018 1:42 AM PDT
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If Not Able To Access gpedit.msc, Then You've Got "Home"....
by Grif Thomas Forum moderator / August 16, 2018 10:21 AM PDT

Gpedit.msc can only be accessed in Windows 10 Professional, Enterprise, and Educational versions. If you've got Windows 10 Home, which is a common version for normal homeowner purchases, then you can't use the Group Policy Editor utility.

So, although you can't fully see the "Diagnostics and Usage Data" listing, it's still there in your first picture under the "Diagnostics Data" listing. (The "Home" version changes it slightly.) If you change the option from "Basic" to "Full", it should eliminate the 'some settings are managed by your organization' statement under Windows Updates. Still, in my opinion, I'd rather leave the harmless "some settings" warning over allowing Microsoft to collect your private data by changing it to full.


It's also possible to fix the issue by performing a registry edit, IF you're up to that kind of thing and IF your computer has this registry key. No all do. First, open an elevated version of "regedit.exe". (Type regedit.exe in the search box in the lower right corner of your screen, then RIGHT click on regedit.exe, choose "run as administrator"). Next, make a backup of your registry. Then in the left pane, navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate key. In the right pane, look for Wuserver. Right-click Wuserver and choose Delete from the menu. Close regedit.exe, then restart the computer. If you can’t find this registry key or the Wuserver DWORD, this solution won’t apply to you

Hope this helps.


Post was last edited on August 16, 2018 10:34 AM PDT

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I understand
by anabelle25 / August 17, 2018 1:24 AM PDT

Thank you!!

I had trouble connecting to net although it appeared the connection was fine so I restarted and the updates installed and when I checked the 'org' wasn't there.

Although, 2(?) black boxes appeared quickly and closed. It was really quick, but I don't think they had anything written on them.

I tried Malwarebytes and SuperAntiSpyware. Super found some stuff, and quarantined them or something. I later uninstalled both as I have two other AV running.

I tried them before the boxes came up. Would having uninstalled them caused what they deleted to come back?

I can;t catch a break Silly

Thanks again!

Post was last edited on August 17, 2018 1:26 AM PDT

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