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Windows Update

I already submitted a question about my problem in the general computer forum but thought it might be more appropriately addressed here. Anyway, every time I go to the start menu and to "turn off computer," I see a prompt in the next screen regarding installing an update. The problem is --- it's the same update. It has never installed successfully and I've tried countless times. I did try to do something suggested on the Windows Update website - namely, to click on the "failed installation" icon to get information as to what caused the problem, but I would click and nothing happened.


I use a Sony VAIO laptop - VGN-FE550G. I actually am not sure but seem to think I was first prompted to install the update a few days ago and I had just downloaded and installed Microsoft Office. I certainly never had a problem with installing updates before.

If anyone has any suggestions, I would be so appreciative. I am hoping I can resolve this problem without having to spend a lot of money on a Geek Squad visit!

Thanks!

carol

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What often works for me

What often works for me when I run into something like this, is I download the standalone installer for the update.

Every MS update is named KBXXXX where the X's are some series of numbers. That's pointing you to a specific entry in Microsoft's knowledge base. Type it into the search box on Microsoft's site, it'll take you to the page detailing whatever it is that particular update addresses, and you can download a standalone installer for the update. Do that, install it, hopefully get some peace.

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What often works for me

This sounds workable and I am going to try it (but tomorrow - too tired now)! Thanks so much!

REALLY!

carol

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