Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Windows Stuck in Reboot

Aug 6, 2007 3:28AM PDT

Hi,
I shut down my comp normally and when I went to turn it on, it gets stuck in reboot. Here is what I mean:

The computer loads normally until the screen with the windows logo on the black backround with the green bar at the bottom. This goes until the screen flashes, pauses a moment, and then restarts on its own.

So far I have tried:
1)Restart in Safe Mode-Same problem
2)Select the option to go back to most recent good settings-same problem
3)Loading windows from the disk-No help
4)Removing somewhat new videocard and RAM and putting in old hardware-nothing

I am at a lost as to what to do next. Do you think the motherboard is fried? Thank god that's on waranty. If anyone needs more information to help solve the problem, just ask.

Discussion is locked

- Collapse -
Try a boot disk
Aug 6, 2007 4:57AM PDT

or boot from a Knoppix CD and see if all is well. If so, it's something with Windows. I can tell you that this behavior does occur with bad hardware or if Windows thinks it's on new hardware. Such can happen if you've recently installed new devices or....in some rare cases...done a major BIOS update. In these cases, a "repair installation" is generally what's needed followed by reactivation of Windows.

- Collapse -
Repair installation
Aug 6, 2007 5:32AM PDT

what's a repair installation

- Collapse -
Repair Install
Aug 6, 2007 5:47AM PDT

Make sure the BIOS is set to boot from a CD. Start Windows, Insert the XP CD, close the drive, reboot.

At the first menu press Enter. Accept the EULA and when the disk has found any Windows installations press R for repair. It will attempt to repair the system files if they have been corrupted or otherwise damaged.

Mark

- Collapse -
still broken
Aug 6, 2007 8:38AM PDT

I took out my new graphics card and put in the old one, windows is still stuck in reboot.

When I attempt to use the repair function from the BIOS menu, the computer exits out automatically and will not allow me to use it.

I ran the hard drive diagnosis with no problems.

When I try to boot in safe mode, the computer loads until reaching a file name mups.sys, and then reboots. Does this mean anything to anyone.

Thanks everyone!

- Collapse -
Bad memory maybe
Aug 6, 2007 9:44AM PDT

If you have two modules and 512 megs or more total, try using one module at a time. BIOS mem checkers don't catch everything. As well, you said you can't use the repair function from the BIOS menu. What's been mention is using it from the Windows CD if you can boot to that. Now, if RAM memory is bad, Windows will likely not install but will fail at about the same point with each attempt giving an error message citing that it cannot load some file.

- Collapse -
Reinstall
Aug 6, 2007 4:27PM PDT

You might just have to reistall Windows