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General discussion

Windows said I have a blue screen problem but....

by katelynbrissey Oct 5, 2008 1:50AM PDT

Hi, I have a Dell Inspiron 1525 with Vista Premium. I have 2 Gigs of RAM and a Pentium dual core processor.

My problem is that my computer used to go into hibernate mode whenever i shut the lid, i have not changed it at all, but the system continues to run after I shut my computer. Well, to get it to shut down I have to manually hold down the power button because though the system is running (according to the blue lights), the screen is black where I can't work with the OS.

After I start my computer back up, windows gives this message.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 914B8328
BCP3: 9149EA68
BCP4: 84900008
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini100408-03.dmp
C:\Users\Katelyn's Computer\AppData\Local\Temp\WER-47112-0.sysdata.xml
C:\Users\Katelyn's Computer\AppData\Local\Temp\WERACA3.tmp.version.txt

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I know what a blue screen is, but I haven't experienced THAT problem. Should I be concerned that I will be getting a blue screen?

Discussion is locked

7 Posts
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Just fixed one like that.
by r. proffitt Forum moderator Oct 5, 2008 6:24AM PDT
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Possible Memory Issue
by williamkidd Oct 6, 2008 12:38PM PDT

katelynbrissey: The first thing that I would do is test the memory on your system. There are a couple of ways that I used on my Dell to determine that I had a memory issue. I would run both and if both tests fail contact tech support if your system is still under warranty. I had problems earlier this year that I thought were related to Vista and/or my video card. I tested my memory and both tests failed. I then had the memory replaced and haven't had a problem since. Close all open applications before using the methods below.

Method 1: Windows Memory Diagnostic Tool
a) Click Start => Control Panel. Then choose Classic View on the left-hand side of Control Panel. Double-click Administrative Tools and then Memory Diagnostics Tool from the list.
b) Click Continue on User Account Control box if it comes up. Then choose Restart and check for problems.
c) Windows will restart and check your memory. It will then let you know if you have any problems but it is a bit sketchy on details. That is why I also recommend method 2 below. (I used both just to get a second opinion) Happy It will also ask at some point if you want to check each time Windows starts, answer no to that question as it's unnecessary to do so.

Method 2: Dell Diagnostics
a) Once again make sure all applications are closed and restart the computer. When you see the Dell logo tap the <F12> key a few times to make sure it enters the diagnostics.
b) Run the Custom Test and test the Memory (RAM) only. The test will take forever if you try to run all of the tests even when using the quick tests. If you see an option to test the memory on one of the first screens that you see choose it. I can't remember exactly where it was at this point in time.
c) After running this test you should have a good idea if the memory is shot and needs to be replaced.

Here's a little more helpful info. When I contacted tech support, the first tech that I talked to told me that I didn't have issues with the memory despite my explanation of the test results. He suggested some things and I said sure I'll try them. I then hung up and called tech support back, reexplained what I had just told the previous tech to a different tech and ended up getting my memory replaced. As I said earlier, no problems since the memory was changed. Keep this in mind if you have to contact TS.

If you find no issues with the memory post back here for further suggestions.

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Not a memory issue
by katelynbrissey Oct 12, 2008 2:33AM PDT

I tried both tests and they both found no errors with my memory. Here's an update: I tried cutting my computer on sleep, instead it restarted with the same error. Dunno why

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DETAILS PLEASE.
by r. proffitt Forum moderator Oct 12, 2008 2:40AM PDT
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Don't really know what else you need to know
by katelynbrissey Oct 12, 2008 6:52AM PDT

Sorry, but I explained my problem in full as well as the message I received in full in the opening post. I apologize if that's not enough, but there's nothing more to say.

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Let me ask point blank.
by r. proffitt Forum moderator Oct 12, 2008 7:12AM PDT

1. Has anyone used a registry cleaner on this machine?

2. What USB devices are plugged in?

Additionally, does the issue occur during the attempt to go into sleep or show up when it exits sleep? (You don't have to tell but it helps narrow it down a little later.)

I see you tried the tests above but I missed where you answered my question.
Bob

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Suggestion
by williamkidd Oct 12, 2008 7:33AM PDT

katelynbrissey: My suggestion would be to post this on the Dell Community Forum (http://www.dellcommunity.com/supportforums/?category.id=support) if you haven't already. I didn't see any posts from you over there so I'm guessing that you haven't. The main advantage of posting there is one of the other posters may have already experienced this issue and can give you a quick solution. There are also some troubleshooting steps in the FAQ specific to this issue. You can register a username on the link above. I would use the same one that you are using for CNet.

Specific to this issue: The best place on the Dell boards to post this one will be under Laptops and then Power Management from the drop-down list that appears when you put your mouse over the Laptops category. Start a new thread in that category and you can then copy and paste your original message from this thread so that you don't have to retype all of that information. You might also want to mention that you ran the memory tests as I explained earlier, you can drop my name there if you want as I use the same one there as I do here. Happy Any questions, let me know. (I'm neither a Dell employee nor a CNet employee, just a computer owner/user like you, so I can suggest things that some of the moderators can't.)

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