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windows pop-up on start up...

by very~ready / December 21, 2008 11:34 AM PST

when i turn my computer on a window for "found new hardware" and also, "my documents" pops up....y is it doing this and how can i make it stop???
TY!!

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Windows 95 Computer?
by Grif Thomas Forum moderator / December 22, 2008 7:04 AM PST

A little more information about the computer would sure help.. Operating system? What you've already done to cure the problem? The more information you give us, the better informed our answer will be..

In the meantime, because malware can cause such issues, please follow the instructions below:

Please download Malwarebytes' Anti-Malware from the link below:

http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
_____________________

And IF you are not able to download these tools on your machine, please use a friend or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

After doing that, then download the free tool from the link below, install it, update it, then run a full system scan:

SUPERAntispyware Removal Tool

Hope this helps.

Grif

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sorry
by very~ready / December 22, 2008 1:42 PM PST
In reply to: Windows 95 Computer?

i forgot to include all the good stuff huh?
HP pavillion 7955,it has windows xp, back in september (i think) i got the xp2008 virus, came here and thought i had gotten it all out but i still had the fake background picture on my computer and could never get rid of it...little while after that is when these windows started poping up, i just ran the malwarebytes and it found 63 objects, i cleaned them, and the "found new hardware" window does not pop up my "my documents" still does..not to mention i defraged my computer last nite and after it got done the computer froze, i turned it off turned it back on and ran the clean disk, it froze again before it finished.....now my computer was frezzeing awhile back but since i cleaned all the dust out it hasn't done it in a week.
hope this is enough information for u and not too much.....

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Please Run SuperAntispyware Also..
by Grif Thomas Forum moderator / December 22, 2008 11:04 PM PST
In reply to: sorry

It tends to find a few things that Malwarebytes doesn't. Most importantly, repeate the scans in Safe Mode and "normal" Windows until nothing is detected.. There are frequently a few things that aren't removed correctly on a single scan.

Hope this helps.

Grif

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