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Windows Messenger and pdf files

by mopscare42 / August 3, 2004 8:10 AM PDT

I have a strange problem that I spent 3 hours on the phone with Microsoft trying to fix and got no where.
I first noticed the when opening outlook express it takes 30 to 40 seconds to open. This just happened from one use to the next.
I called Microsoft tech. support and was told that Windows Messenger will cause this problem and if I don't use messenger just delete it.
I deleted messenger and that did take care of the OE problem.
I then found that I could not open a PDF file. Everytime I tried it would try to download and start messenger 5.0
After several attemps I let it load. That cured the PDF problem but now I am right back with the OE problem.
I called Microsoft back and told them what I had just found and they said that they had no idea what could be causing that.
I have completly deleted Acrobat Reader and reinstalled it. I have done the same with Messenger with the same results.
This is not a huge issue as everything else works fine it just takes a long time for OE to open and this was not happening before.
I am running Windows XP pro.
My machine has a AMD 3000 processor with 1 gig of ram and a 120 gig hard drive. Nothing has been added or changed so I don't see that this could be a hardware issue.
Any suggestions

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Get rid of messenger. . .
by Coryphaeus / August 3, 2004 9:30 AM PDT

Do a Google search for Shoot the Messenger. It will disable Messenger. Then go to Control Panel, Add/Remove, Add/Remove Windows Components, and uninstall Messenger. Go to Adobe and download the latest version, 6.1 Acrobat Reader and install it.

Good luck,

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Re: Windows Messenger and pdf files
by Cetin Denislam / August 3, 2004 7:37 PM PDT
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Re: Windows Messenger and pdf files
by mopscare42 / August 4, 2004 2:05 PM PDT

I want to thank all of you that gave advise on this issue.
I don't like getting into the registry as I am not really that familiar with it and I know bad things can happen. This time it fixed my problem without any ill effects
Thanks again!

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Re: Windows Messenger and pdf files
by swisse / August 3, 2004 10:05 PM PDT

Go to My Computer, Tools, Folder Options, then File Types. Look at Extensions for the PDF type, it should be associated with Adobe Acrobat Document. In the Details for PDF extension it should open with Adobe Acrobat or Acrobat Reader. Click Advanced then look at the Actions window, it should state there Open with Acrobat/Reader. Click the Edit button, the window Application used to perform action should have the following parameter: "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.exe" "%1".

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FYI, check paragraph ten in this . . .
by Cursorcowboy / August 3, 2004 10:54 PM PDT
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