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Windows Media Player Errors, PLEASE help

Ok, i am running XP on a dell 2650. A few weeks ago i installed SP2 on my computer, and when i restarted it i found that it was painstakingly slow. I promtly removed SP2 and reverted back to SP1. After removing SP2 i attempted to optimize my performance, which included deleting the roll back settings (this will be important later). Yesterday i tried to open Windows media player (10), and i recieved an error reading: "Internal application error" and the media player didnt open. I then attempted to roll back to version 9, and obviously it didnt work (i had deleted the rollback settings). I then attempted to reload media player 10, and about 3/4 of the way through the install it stopped and an error that read: "installation has failed" was displayed. How can i fix this problem?

P.S. media player worked fine before i installed SP2

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try this

In reply to: Windows Media Player Errors, PLEASE help

look in Add-Remove Programs to see if Media Player 10 is listed....if so, remove/uninstall it.

Then go to Windows Setup or Add Components to get the list of everything XP defaulted to installing before, and if Media Player is checked off, uncheck it so the original gets uninstalled, too.

Reboot the computer, and then go back to Add Components and reinstall it (it will be the version that came with XP and should now work once you reboot the computer again)


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I have tried, and failed

In reply to: try this

I attempted to remove the WMP through add/remove programs, but that attempts to roll back to an earlier version of the program, and half way through the roll back, an error comes up saying: roll back cannot be completed

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Now do this

In reply to: I have tried, and failed

go to Add\Remoe Programs and under Add/Remove Components, find Media Player and uninstall the XP version that was originally installed.

Once that is complete go here and download the MS uninstaller that cleans up and removes programs from the Add-Remove Programs list that just won't uninstall for whatever reason. That will finish cleaning the house.

Reboot the computer, and then go back to Add Components and reinstall the original Media Player....and opt out of Media Player 10 when it shows up at the Update Center.


Windows Installer Cleanup Utility can be downloaded from the above link and it will remove installed programs that can't be uninstalled from the Add-Remove Programs List because you don't have the cd anymore or because the program itself can't locate its uninstall file info.

There is one version of this utility available for individual windows versions from W95, W98, ME, NT 4.0, 2K, XP, and Server 2003. Direct download can be reached at this link:



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Before you installed SP 2, did you go to

In reply to: Windows Media Player Errors, PLEASE help

the Dell site to read all of the things that you must do BEFORE you install SP2????

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