Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Windows Media Player crashes when I browse my videos library

by nickolas360 Jul 17, 2010 5:58AM PDT

Whenever I browse my videos library in Windows Media Player 11 on Windows XP SP3, I get a "Windows Media Player has encountered a problem and needs to close" message. The message doesn't appear right away, but after about 5 seconds of browsing my videos library. The details of the error are:
AppName: wmplayer.exe AppVer: 11.0.5721.5145 ModName: deinterlace.ax
ModVer: 1.0.1.0 Offset: 00001cba

Any help would be greatly appreciated.

Discussion is locked

2 Posts

- Collapse + Expand Details

- Collapse -

Looks like

by MarkFlax Forum moderator Jul 17, 2010 6:10AM PDT

a corrupted video.

We see this often when users try listing video or image files using Windows Explorer, and the View setting is set to Icons or Thumbnails. Explorer attempts to render the files to display the icons, but falters on corrupted files.

WMP uses a Windows Explorer interface to browse files, so I suspect the problem is the same, a corrupted video file.

If you try this with Windows Explorer, (My Computer, My Documents, etc will do), and get the same problem, then change the view options for all folders to File, or Detail, and try again. Then you can search for the corrupted file.

Mark

- Collapse -

That did the trick!

by nickolas360 Jul 18, 2010 1:05AM PDT

Thanks. I just deleted the videos from my library (and from the computer because I didn't want Explorer crashing every time I viewed the thumbnails for the corrupted videos) and the problem was fixed.

Back to Audio & Video Software forum