I'd let them fix it.
I am currently running Sony VGN-FZ240E w/ an Intel Core 2 Duo with 2 gb of RAM which I bought in December 2007. It is running Vista Home Premium. My problem is CD playback on Windows Media Player 11. The entire songs sounds very scratchy and full of noise. When I play the same CD on iTunes, it sounds fine. Songs that are already on my hard drive sounds fine in playback on WMP11.