Windows Vista forum

General discussion

Windows Mail problem opening multiple images.

by Grimbles / March 1, 2008 1:01 AM PST

Hi All - Looking for help/advice....anyone else experiencing this problem? Using Windows Mail in Vista Home Premium, when opening an email message containing multiple images/pictures the process of scrolling down the images for viewing slows to an absolute crawl....if I minimise Windows Mail I get to see the CPU meter drop from 100% to would appear some process is chewing up CPU resources when opening these types of emails.....any ideas what it may be? I am not having problems with any other mail or in general.

Dell Dimension 4700
Intel Pentium 4 CPU 2.8Ghz
2gb DDR2 RAM


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Tell us about...
by R. Proffitt Forum moderator / March 1, 2008 2:20 AM PST

Who installed this OS and if all BIOS, motherboard drivers, video drivers are up to date.

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More info
by Grimbles / March 1, 2008 7:09 AM PST
In reply to: Tell us about...

The OS was installed by myself on a secondary internal hard drive, my original hard drive still has XP Home SP2 installed. I updated the BIOS via Dell site to latest driver and sound driver are definitely up to date and as far as I know so are all other drivers.


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I had hoped to read particulars on
by R. Proffitt Forum moderator / March 1, 2008 9:40 AM PST
In reply to: More info

How you know the drivers are current. In parting, try something simple. Set the color depth of the display to 24 bits or higher.


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I am guessing they are current.
by Grimbles / March 1, 2008 11:21 AM PST

Sorry Bob - After install Vista showed me a problem list with it went and reportedly got the latest drivers for video card and sound card ....seeing as I have had no problems with either sound or video display I am assuming the latest and greatest drivers were then installed.
Colour depth is currently set at 32 bits (which is the highest available setting).

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To not guess try.
by R. Proffitt Forum moderator / March 1, 2008 9:56 PM PST

Supplying the gritty details. That is, the version you installed for what card you have. The details are not here or I missed it.

-> Lack of problems is not the issue here or you would not be posting.

Initially I was going to write you don't have a dual core CPU but then I thought better of it and thought we should do a check of the drivers that do this work.

What score does your Vista give you?

If you click your "rating" in Computer - Properties you get a list of scores for individual processes of your PC.


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by Grimbles / March 2, 2008 7:26 AM PST
In reply to: To not guess try.

Sorry if I seem a little vague Bob, I am new at this and unsure of the requirements, here are the details for my video and sound cards...also the performance scores:

Video = ATI Radeon X300 series -Driver from ATI Technologies inc.
Date 22/01/2008
Version 8.453.00
Sound = SB Live! 24-bit -Driver from Creative
Date 14/02/2007

Processor 3.8
Memory (RAM) 5.2
Graphics 2.1
Gaming graphics 3.2
Primary hard disk 5.3

thanks mate......JIMBO

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That's a little low on the graphics score. Try this.
by R. Proffitt Forum moderator / March 2, 2008 7:41 AM PST
In reply to: Okay

-> Turn off AERO and try one more time. If not I think we've hit the end of the trail (except for what motherboard driver you installed).


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No go
by Grimbles / March 2, 2008 8:10 AM PST

Thanks Bob, turned off Aero and it made no difference to performance score...I actually disabled all fancy graphics via 'Advanced system settings/adjust for best performance' and that bumped the score up to a fabulous
I cannot see where/how to access info re motherboard and associated driver??


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That wouldn't help the score
by R. Proffitt Forum moderator / March 2, 2008 12:06 PM PST
In reply to: No go

But could have freed up the CPU and graphics card/driver to work on your display speed in that email.

As to the motherboard driver, I'll have to see if you shared the make/model of the machine.

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by Grimbles / March 3, 2008 8:36 AM PST

Hey Bob - Thanks for all your help mate......from your input, the minor problem seems to be hardware related....I knew my video card was pretty basic, Vista demands better.....I can live with it!

thanks again...cheers...JIMBO

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