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General discussion

Windows mail error on POP3 account

Aug 28, 2007 4:59AM PDT

I'm new to Vista and I'm still trying to get a new Dell laptop configured properly. It is running Windows Vista Home Premium. I have 2 POP3 accounts that I am trying to configure. One (for Yahoo) works OK almost all of the time. The other (for my ISP) is not working reliably. If Windows Mail is already open and I download messages from my ISP (instead of Send/Receive All) the process will usually work, but if I try to Send/Receive All (either by clicking that button or at startup) I get the following message:

An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, Error Number: 0x800C0148

If I have a message in the outbox (or if I have the computer set up to delete messages after downloading) I usually get a pair of error messages:
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C0148
An unknown error has occurred. Account: 'Yadtel Melanie', Server: 'mail.yadtel.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C0148


I'm puzzled by the Port: 0 part because Windows Mail is set up to use the defaults ports: Port 25 for SMTP and Port 110 for POP3 on that account (I did not change the defaults, nor does my ISP require a non-default port)

The SMTP and POP3 servers are correctly configured with my userID (email address) and password. The ISP does not want 'This server requires a secure connection' checked (or 'Log on using Secure Password Authentication') ... it's a fairly generic setup except for the fact that it does not work reliably.

The ISP seems to be acting OK. My old box (Win XP Professional SP 2, OE) downloads just fine like it always has using the same settings I have used for the Vista laptop.

I have already disabled email scanning in my AV (the pre-installed McAfee).

Any suggestions about further steps?

Thanks.

Discussion is locked

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Tried Disabling The Firewall Yet?
Aug 28, 2007 8:45AM PDT

If it's McAfee, then make sure to disable the firewall there.. Then check the Windows Firewall. If it's enabled also, disable that one.

Hope this helps.

Grif

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The firewall is currently disabled ...
Aug 28, 2007 11:18AM PDT

As far as I can tell the McAfee firewall component is not even installed and the Vista firewall is not enabled.

I don't worry about the firewall since the LAN is behind a router that offers a fair amount of security. I don't think the router is the problem since it has never created problems for any other PC on the LAN.

So, I don't think the firewall is an issue. Any other suggestions?

Thanks.

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About That Router..
Aug 29, 2007 5:04AM PDT

Many are needing to update the router firmware because of Vista peculiarities. All the other operating system may work fine but Vista is something else again. Make sure to do install the most recent firmware.. We've seen it cure such problems immediately.. Likewise for any DSL or cable modems on the system.. Update their firmware to the most current also.

Now back to McAfee.. If you're running the Privacy Service, Spam Blocker, or any other smaller programs, they are frequently causing issues with email. As I suggested earlier, disabling McAfee to see if it's the culprit is still a good idea.

Hope this helps.

Grif

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I'll check on the firmware ...
Aug 29, 2007 11:46AM PDT

I tried something else that SEEMED to help ... but it was temporary. I deleted all of the email accounts and compacted the message store as suggested by somebody in a thread I found on another web site.

After I reinstated the email accounts the program appeared the access the email addresses for a while but now it's acting up again. I'm not sure about firmware updates yet.

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It looks like it was McAfee ...
Sep 2, 2007 3:44AM PDT

I've fiddled and fiddled ... I didn't want to completely remove McAfee because it was free and I didn't want to buy a different AV program. So much for false economy. I've spent WAY too many hours on this.

The system works fine now that McAfee is completely uninstalled.

Which makes me wonder: WHAT was DELL thinking when they decided to put McAfee on all their PCs?