General discussion

Windows logo then nothing...

I am trying to help a senior citizen with a computer problem. They have a HP laptop running Windows XP Home with 512MB of RAM. When they power up, the Windows logo appears and chugs for a few seconds then the screen goes black and just stays there. The same thing happens if I try to boot up in Safe mode. No error messages just black screen. Any help would be appreciated.

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Comments
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black screen

Hi - check the battery; if the comp works with an adapter then there is your culprit - Amos.

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Thanks for the suggestion but that didn't solve the problem.

I tried pulling the battery out of the system and plugging in the AC adapter but got the same results. This system is generally used with the AC adapter.

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hardware

In that case it may be a hardware problem. Unless someone else here takes up the cudgel, you might have to take it to a repair shop. Sorry - Amos.

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The Safe Mode failure is troubling.

It points to issues either with the OS or the hardware.

Were there any warning signs?

Repair can mean using the restore CDs but first consider saving the files...

Bob

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No warning signs that I know of...

The owner says that she shuts down properly every evening but then this morning when she went to power up this happened. I have since tried several things all with the same results. Is there any way that I might be able to tell if the hard drive has gone belly up?

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(NT) ...also, any recommendations for trying to repair Windows?
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As to the hard disk...

I use the hard disk maker's tests to figure that out.

As to repairing the OS, on laptops that come with restore CDs may or may not offer a repair OS feature. I have to boot the restore CD and see what's offered.

Bob

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Message to Mr. R. Profitt and all

Dear Mr. R. Profitt and all
It looks like the same problem I faced earlier. Please let him have a solution from u that can helpfull for me also.
Thank you
----Subbu----

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Let me be blunt.

I offered 2 items in the last response. I'll number them and ask which needs clarification.

1. I use the hard disk maker's tests to figure that out.

2. As to repairing the OS, on laptops that come with restore CDs may or may not offer a repair OS feature. I have to boot the restore CD and see what's offered.

What needs clarification here?

Bob

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