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Resolved Question

Windows Live Photo Gallery does start up

Aug 21, 2013 3:55AM PDT

I've just downloaded the latest WLPG. The very first time I clicked on its icon, nothing happened. Task mgr shows no new application starting or anything else interesting.

Further testing showed two processes starting up: After clicking on the WLPG icon? Nothing. These two processes are observed: WLstartup.exe *32 and WLPphotogallery.exe *32

They last about 10 seconds and then disappear. No error message, no popup, no window, nothing.

I read further on the web, tried a couple things like looking for supposed corrupted database. OLD_Pictures.pd6, the only file with a name anything like that in the ...Window\Window Live Photo Gallery folder.

Windows 7 64bit machine, 16GB RAM, couple big HD's, Dell laptop. Service Packs 1 and 2 installed.

I've uninstalled, reinstalled, turned of my Antivirus software and I still get nothing.

Any help would be much appreciated.

Discussion is locked

terrydarc has chosen the best answer to their question. View answer
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Clarification Request
Service pack 2?
Aug 21, 2013 4:03AM PDT

Where did you get this from?

Dafydd.

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From here most recently and another Microsoft spot earlier
Aug 21, 2013 5:15AM PDT

Best Answer

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There is no SP2 for Windows 7
Aug 21, 2013 4:02AM PDT

Windows 7 has SP1 but no SP2, although it does have a lot of updates past SP1. I've been using WLPG for about 4 years with no problem, so I suspect something is amiss in your system. I'd boot to Safe Mode and check for viruses and malware. You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Good luck.

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Neither here nor there
Aug 21, 2013 5:13AM PDT
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Do you want the problem fixed?
Aug 21, 2013 5:24AM PDT

Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode.

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In Light Of What Happened...
Aug 21, 2013 6:33AM PDT

...I will do that as well. Thanks.

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Answer
Re: WPLG
Aug 21, 2013 4:19AM PDT

Let's assume the program is OK and something in your Windows account corrupted. To test that assumption, make a new Windows account and try there.

Kees

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It Works! Sort of almost everywhere
Aug 21, 2013 6:39AM PDT

1. Created a new admin user account and restarted there. No luck. Click on WLPG icon and nothing happens
2. Started in Safe Mode as suggested above and Viola! WLPG for the first time.
3. Restarted in normal mode in the newly created user account and WLPG still works
4. Switched users back to my old user account and zip! Nothing.

This is nearly good enough but I'm wondering what else might be broken? Any hypotheses on what's going on? Or, what's going to happen when I migrate in the old s/w from old user account. I will test periodically, for certain to make sure WLPG still works.

Thanks, btw, to all who helped me over this problem!
-td

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Now delete the....
Aug 21, 2013 6:59AM PDT

old corrupted account and make a new SPARE one.

Dafydd.