You sometimes encounter a member that is upset there is no good answer. However I always try and help.

If this was my PC I'd try the following.

1. Uninstall the HP software.
2. Create a new admin capable account.
3. Log into the new account.
4. Install the HP software again.

Test.

If it fails, it could be HP didn't update it for XP SP3. It's been over the usual number of years so it may be end of life'd.
Bob