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Windows Installer Problem

by KenGeorgie / February 8, 2009 8:02 PM PST

On starting Windows XP Service Pack 2 a Windows Installer panel appears.
I already have Windows installed & have to cancel this panel several times to get the computer working properly.
Windows Add/Remove programmes finds only one Windows Installer but another programme I have finds 2:-
KB 893803 & KB 893803v2.
I am tempted to uninstall the v2 one but think it may harm the system & I may not be able to system restore to recover it.
Please advise if it is safe to do.
I have an Athlon 1.7Gz processor with 512 memory & a 35GB hard disc with 30% free space.

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Re: Windows installer
by Kees Bakker / February 8, 2009 8:29 PM PST

Windows installer pops up because it wants to DO something (installing or finishing the install of a particular program). Can you find out from the messages WHAT it wants to do?

I shouldn't uninstall the installer. It's a quite useful program!


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Windows installer
by KenGeorgie / February 8, 2009 9:36 PM PST
In reply to: Re: Windows installer

Hello Kees,
Thanks for your reply.
I think it wants to install Word & Works which are already installed & I am afraid to loose data on my current ones.
I have to use a UK BT Yahoo Broadband browser which uses Internet Explorer 7. My manufacturer installed XP uses IE 6. There are conflicts that I have learned to work around but I tried to create an alterative A/C using only one. This needed putting in the XP Disc which loaded onto the New A/C but didn't stop the problems on the first.
So I deleted the new A/C but am stuck with the Installer problem.
A Windows Installer is necessary for windows to work but I don't think I should need 2 but maybe if I unistall the v2 one I will uninstall both.
Sorry about the long explanation but I would appreciate comments.

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What I would do.
by Kees Bakker / February 9, 2009 3:39 AM PST
In reply to: Windows installer

Run the Microsoft Windows Installer Cleanup utility (free download) to cleanup the mess and fully uninstall Word and Works. Then reinstall from the CD and see what happens.


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