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Windows Installer Problem

by KenGeorgie / February 8, 2009 8:02 PM PST

On starting Windows XP Service Pack 2 a Windows Installer panel appears.
I already have Windows installed & have to cancel this panel several times to get the computer working properly.
Windows Add/Remove programmes finds only one Windows Installer but another programme I have finds 2:-
KB 893803 & KB 893803v2.
I am tempted to uninstall the v2 one but think it may harm the system & I may not be able to system restore to recover it.
Please advise if it is safe to do.
I have an Athlon 1.7Gz processor with 512 memory & a 35GB hard disc with 30% free space.

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Re: Windows installer
by Kees Bakker / February 8, 2009 8:29 PM PST

Windows installer pops up because it wants to DO something (installing or finishing the install of a particular program). Can you find out from the messages WHAT it wants to do?

I shouldn't uninstall the installer. It's a quite useful program!

Kees

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Windows installer
by KenGeorgie / February 8, 2009 9:36 PM PST
In reply to: Re: Windows installer

Hello Kees,
Thanks for your reply.
I think it wants to install Word & Works which are already installed & I am afraid to loose data on my current ones.
I have to use a UK BT Yahoo Broadband browser which uses Internet Explorer 7. My manufacturer installed XP uses IE 6. There are conflicts that I have learned to work around but I tried to create an alterative A/C using only one. This needed putting in the XP Disc which loaded onto the New A/C but didn't stop the problems on the first.
So I deleted the new A/C but am stuck with the Installer problem.
A Windows Installer is necessary for windows to work but I don't think I should need 2 but maybe if I unistall the v2 one I will uninstall both.
Sorry about the long explanation but I would appreciate comments.
Regards,
Ken.

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What I would do.
by Kees Bakker / February 9, 2009 3:39 AM PST
In reply to: Windows installer

Run the Microsoft Windows Installer Cleanup utility (free download) to cleanup the mess and fully uninstall Word and Works. Then reinstall from the CD and see what happens.

Kees

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