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Windows Installer Broken

by toryander / January 30, 2009 1:29 AM PST

I've been reading through the posts on this subject and it seems there is no definitive answer. I have a windows XP box with SP 3. Once booted into Windows I immediately start getting Windows Installer trying to install something. Clearly there is a failed installation in there that windows installer keeps trying to install but can't. When try to intall something new I get the "This happens with windows in running in safe mode or windows installer is installed incorrectly" message. I tried installing windows installer 3.1, but it tells me it is already installed and quits. I tried installing the Windows Intaller Cleanup program that RProffit linked to, but then I get the windows installer is broken message and it can't install. Seems like I am in for a reformat and reload?

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"there is no definitive answer"
by R. Proffitt Forum moderator / January 30, 2009 1:42 AM PST
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Is this what he meant?
by Slikkster / January 30, 2009 2:45 AM PST

My reading of his post (and I could be wrong) is that he can't even install the Microsoft Cleanup Utility. IF that's the case, try these steps that helped someone in another forum:

"Click Start, Run and type %temp% and press ENTER. Delete all the files in the TEMP folder (ignore "file in use" error messages).

Open the Windows Installer Cleanup Utility's setup wrapper file "msicuu2.exe" <b>using WinZip</b> (third-party zip handler tool) and extract the following files to a folder on your Desktop.


Then open the folder where you extracted the above files. Double-click StartMsi.vbs to run it.

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What I meant was.
by R. Proffitt Forum moderator / January 30, 2009 4:04 AM PST
In reply to: Is this what he meant?

Install the newest installer. Thankfully I never needed the installer to install the install.

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Resolution to broken Windows Installer Problem
by toryander / January 31, 2009 12:14 AM PST
In reply to: What I meant was.

Okay, so here is what happened. I had run across a link to the 3.1 windows installer, but it wouldn't run because it was older than the broken installer that was already installed.

I then learned about the installer cleanup utility from microsoft, but I couldn't install it because my installer was broken (at least that is how it appeared with all the recurring spontaneous installation attempts that were going on).

Then R. Proffitt gave me a link to a newer (latest?) Windows installer. Timing my attempt between the anonymous spontaneous installation attempts I was able to install the new installer. Suddenly I am able to see what windows has been trying to install the whole time (Word Perfect 12).

Now I am able to install the Windows Installer Cleanup Utility. Then I find the Word Perfect Install (attempted) and clean it up. Now I am free of spontaneous installation attempts. This is a relief.

Thank you R. Proffitt for getting me to the proper windows installer. You seem to know a thing or two about computers :).

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Thanks for the report.
by R. Proffitt Forum moderator / January 31, 2009 2:39 AM PST

Glad it helped out. Part of solving this is sticking to it. Many issues can be solved by keeping at it. (Except those failed CD/DVD drives!)

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