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Question

Windows Installation Error - hp notebook - 14-ac114na

by Neko1491 / July 10, 2018 8:44 AM PDT

I tried to install windows 7 and 10 on the and the installation was interrupted as i formatted the disks and then cancelled the process, ever since then when i try to install a new copy of windows it says that a required CD/DVD driver is missing and then the installation won't continue until I locate said driver. I have tried everything out there and it still isnt working, i have tried usb, cd and tried to switch usb ports nothing is working any ideas??

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All Answers

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Answer
Not to upset you
by R. Proffitt Forum moderator / July 10, 2018 8:52 AM PDT

But reading https://support.hp.com/us-en/product/HP-14-ac100-Notebook-PC-series/8499318/document/c04981868 finds one of those 32GB EMMC laptops where you can't easily install the OS of choice.

But let's cover a common gaffe. If you format the internal drive (the 32GB) then it's not blank and may never be seen by the Windows Installer ever again. You want this to be blank. I boot up GPARTED (what is and use is on the web) to delete any partitions) so I can try again.

I do not expect Windows 7 to work. W10 might or might not work and you may have to contact HP for factory recovery media and instructions. Figure 50 bucks for that.

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Thank you for the quick Reply.
by Neko1491 / July 10, 2018 9:26 AM PDT
In reply to: Not to upset you

I dont mind what OS i have on there now i just really want it working to be honest, so is there anything at all i could try to do to fix this without going to the option where i have to spend money getting a fix?
I saw you mentioned using gparted would you mind explaining how i could use that?

Kind Regards,
Hugo

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Sure.
by R. Proffitt Forum moderator / July 10, 2018 9:53 AM PDT

Here I would have used GPARTED to give the W10 another try. But since you are asking then either you didn't try or it failed. Tell me which it was. If you didn't try starting with a blank internal drive, then again, GPARTED and delete partitions. Formatting a drive is a sure fire way to upset a Windows install.

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OK.
by Neko1491 / July 11, 2018 2:23 AM PDT
In reply to: Sure.

I will try GPARTED and ill re post the outcome, hopefully it will work.

Thank you,
Hugo

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