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Windows & IE problems

by annab / July 16, 2006 3:36 AM PDT

VAIO Computer Intel(R)
Mircosoft Windows XP Media Center Edition 2005
Version 2002 Service Pack 2
Intel Pentium 4 Processor 630 supporting Hyper Threading Technology
Processor Speed 3GHz
1 GB DDR SDRAM PC3200 (2 GB max)
250 GB (7200 rpm)

Guardian Worm Killer & Anti-Virus
AD-ware SE Personal
CW shredder
Spybot- Search & Destroy

For a while now IE always seems to shut down on me. When I go into Tools, Internet Options and into the Settings tab I notice that the Amount of Disk Space to use for Temp files is on 0 (zero), I have to reboot my system to get back to what I put it on.

My computer has a slow start up. And the Taskbar Qucik Launch keeps disappearing.

I have run all spyware programs, run anti-virus program, and done some scans online and nothing comes up.

Also I have had trouble using windows update, it keeps trying to recongize my windows as a genuine copy, and it fails, even though i've seen in my programs list 2 windows Genuine Adv it doesnt work. When I remove the windows Genuine Adv downloads it but then it will not download any update.

I am tempted to reinstall windows but I did not get any disks with this system, had to do my own disks, and then I have go through and get rid of all their factory programs they put on here. I have left some programs because I have no idea if I need them for example:

ATI- software Unistall Utility
ATI- Control Panel
ATI-Display Driver

OpenMG programs and so on....

I've looked them up, but it's all confusing to me.

Hope someone can help me once again.

Thanks everyone in advance.


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I have four downloads of WINDOWS GENUINE ADVANTAGE KB905474
by DarCLew2 / July 16, 2006 3:30 PM PDT
In reply to: Windows & IE problems

Taken from:WINDOWS GENUINE ADVANTAGE KB905474 by Robert999 (see profile) 05/30/2006
I had four WGA and they all disappeared, Anna, the later ones went into a temp file. I reformatted and downloaded them all (46)and went into All Users.
There is a manual install for this:
2: Manually install KB905474

1. Please download the update KB905474 from the following website link:
Note: Since the above URL address is quite long, and separated on two lines. Please copy and paste the URL to the address bar to access it, rather than clicking the hyperlink directly.
2. After downloading the update, please refer to its location. Please double-click the downloaded file, and it will be launched automatically. Please follow the instructions to install it.
If it still cannot be installed, please let me know if you encounter any error code or message. If so, please help capture it using the steps below (Screenshot):
1. When the error message appears again, press the Print Screen key (PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit menu, click Save under the File menu, type a file name for the snap shot, choose JPEG as "Save as type", and click Save.
4. Repeat steps 1 to 3 if you receive any other message.
5. Please send the files to this email account: in a new email, with the case ID in the subject line.
In the meantime, please proceed with the following steps to reset some system files and registry key permissions. If the permissions are incorrect, this issue may also occur.
Step 3: Reset permissions
This step may take us some time, thus your patience is highly appreciated.
1. Please click the link below and download the tool.
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
2. Save the attachment to your Desktop.
3. Right click the Reset_subinacl.ZIP file and choose Extract
4. Follow the instructions and there will be two files (reset.cmd and subinacl.exe)
5. Double click the reset.cmd file
6. You will see a DOS-like window processing. (NOTE: It may take several minutes, please be patient. When it is finished, you will be prompted that "Finished, press any key to continue")
After completing the above steps, please refer to the Windows Update website to install the WGA Notifications again. If the issue persists, please assist me in collecting the following information for further research.
1. Please click "Start", "Run", type: %windir% and then press Enter.
2. Please find and send the "WindowsUpdate.log" (without the space inside) and wganotify.log files to me at .
If you want to learn more about Windows Genuine Advantage Notifications, please refer to the following Knowledge Base article:
Description of the Windows Genuine Advantage Notifications application
Your feedback is very important to us. Please send me a reply on the results for the suggestions above at your earliest convenience. If anything is unclear, or if there are any questions about the steps, please do not hesitate to let me know. I will be glad to help.
I look forward to hearing from you.
Best Regards,
Margaret Kong
Microsoft Support Professional
This is My Case ID SRX060604601064 Darrell Lewis

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Time to clean Up!!!
by Trance_Zac / July 16, 2006 5:24 PM PDT
In reply to: Windows & IE problems

You have to get you're system cleaned up! You're IE cache is full & taking up valuable disk space
1st run disk clean-up & then disk defrag (both under system tools on start menu) 2nd run all virus/malware scans. 3rd right click on my computer / properties & check to see if your hard drive is full!!

If so, you'll have to delete something to gain some space. For details in this situation email

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Windows Genuine Advantage
by MarkFlax Forum moderator / July 16, 2006 8:04 PM PDT
In reply to: Windows & IE problems

You said, "it keeps trying to recongize my windows as a genuine copy, and it fails,".

The problem with this is, WGA does not seem to be recogniszing your Windows XP as genuine. Are you getting a popup window saying that your Windows XP may be illegal?

You go on to say that you do not have the disks to re-install XP. Did you get this computer direct from the manufacturer or recognized retail store? If so, I would pass this problem back to them. If they have supplied you with a system that does not appear to have a genuine Windows XP OS, then they need to sort it out.

If you did not get the computer from the manufacturer or recognized retail store, where did you get it from? Perhaps a call to Microsoft to report the problem and ask them for solutions would be the next step. They would need to know where you got it from.


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Windows Genuine Advantage
by annab / July 17, 2006 12:01 AM PDT

I get a message saying Validation Incomplete: Unable to perform Validation.

I got this computer from a retail store.

I was thinking of wiping the hard drive clean and just buying another Windows program and installing it myself. That way I don't have all these other factory programs on here. I guess too I am at fault as I haved tweaked the computer a long time ago. Perhaps it was bound to happen with all my fiddling with it I guess.

Thanks everyone anyway for all your help.


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Some stores have been loading pirate copies of XP.
by R. Proffitt Forum moderator / July 17, 2006 12:12 AM PDT

I read your posts and can't tell if you have the real XP.


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