Windows Fax Service Problem

by christy | December 19, 2005 6:18 PM PST

Running Windows XP Pro SP2.

The Windows Fax Services has been installed, and I am able to receive and sent faxes. However, there is a problem.

There have been calls from non-fax numbers (i.e. phone callers dialled wrong numbers) and when this happend, there is a pop up message, with an exclaimation mark in a triangle, stating that '' An attempt to receive a fax has failed. An error occurred while receiving a fax.
When this happens, I am not able to receive further faxes unless and until I close the warning message, which of course is not possible if the computer is not attended. How do I get around this problem ? Thanks.

christy

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As far as I know...

by R. Proffitt Forum moderator | December 20, 2005 12:22 AM PST

That's a limitation of the free XP Fax software. A fix will have to come from Microsoft and I don't see one.

Did you call it in?

Bob

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Call in to MS.

by christy | December 20, 2005 6:25 PM PST

Thanks. Have not thought of that. I was hopeing some users will response, even to say that they have no problems with non-fax calls tying up the connection. Surely this is a common problem ?

christy

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Here's why it's not defined as a "problem."

by R. Proffitt Forum moderator | December 20, 2005 11:11 PM PST

The software was not meant to be a replacement for a faxmachine or for unattended operation. Nowhere does it claim this. If the free MS Fax is working, you may want to explore acquiring Winfax.

http://www.slipstick.com/addins/services/winxpfax.htm notes most of what is known and a link to the Microsoft Fax newsgroup.

Bob

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It's not a problem...

by christy | December 21, 2005 8:37 PM PST

It's not going to be fixed....typical of MS. Anyway, thanks for the link.

christy

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Just so you understand.

by R. Proffitt Forum moderator | December 22, 2005 12:15 AM PST

Microsoft has to be convinced it's a bonafide bug and not a feature request. You are asking for it to become a fax machine (unattended) and that's not a bug, a problem but a feature request.

You'll see this view on many softwares and software makers.

Bob

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I will have to work around it....

by christy | December 24, 2005 9:38 PM PST

......maybe find a modem that will reboot when there is no activity for say three minutes after being connected. Is there such a modem ? Or maybe I can send the computer to sleep, and wake on modem ring, answer the fax call, then the computer will automatically sleep when there is no activity, whereby the modem will disconnect.....and then wake up on modem ring ? Something like that. Have to work it out. Any suggestions ? Thanks.

christy

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Look at other fax software.

by R. Proffitt Forum moderator | December 24, 2005 9:42 PM PST

Some like Winfax.

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Yes....

by christy | December 24, 2005 10:46 PM PST

Thanks. I am familar with WinFax Pro by Symantec. Used at the office. Just thought I can use the Windows fax for a change at home, and for free. Too late to ask Santa now !

christy

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