Windows Vista forum

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Windows Explorer won't recognize added removable drives

by bobbie2836 / September 14, 2008 7:38 AM PDT

Windows Explorer won't recognize added removable drives without restarting Windows. Upon restarting, all of the drives that are part of a PhotoSmart printer show up, but as soon as a USB or SD are inserted into the computer, NONE of the removable drives show up - not even the ones that were there before. The USB or SD have to be inserted BEFORE restarting.

Bobbie2836

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That's a strange problem.
by Kees Bakker / September 14, 2008 7:41 AM PDT

Can you reproduce it at another PC (you'll need to install the drivers and connect the printer, not a daunting task)?

Kees

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Not a dead drive
by bobbie2836 / September 14, 2008 7:52 AM PDT

Its not just the printer drives that aren't showing up - its that when ANY removable media is inserted, neither that one, nor any of the printer drives show up. It hasn't always been that way - something has happened to cause it. There is only one Vista PC available.
Bobbie2836

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"Something has happened"
by Kees Bakker / September 14, 2008 8:01 AM PDT
In reply to: Not a dead drive

Assuming that "something" is software and you don't have any idea about what it is (like a reinstall of the OS or you 'optimizing' the BIOS), try a system restore back to when it worked.

If it only started happening after some specific change in the hardware (like installing this new printer or adding a USB-hub or replacing the motherboard) try undoing that.

If it still doesn't work after a clean install of Vista (a last resort) it's a hardware issue (or a not-too-perfect install, like forgetting drivers or installing the wrong ones). But you only know that after the fact.

Kees

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SP1?
by bobbie2836 / September 14, 2008 8:08 AM PDT
In reply to: Not a dead drive

The computer in question has SP1 installed.... could that be the problem?
Bobbie2836

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SP1 is supposed ...
by Kees Bakker / September 14, 2008 8:14 AM PDT
In reply to: SP1?

to solve problems, not to bring too many new problems.

I'd only believe it for now if you can pinpoint the start of this issue to the exact moment of installing SP1. It will be rather time-consuming to prove, moreover.

Kees

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Just fixed one like that.
by R. Proffitt Forum moderator / September 14, 2008 10:04 AM PDT

Very very odd USB external drive behaviors. The fix was for their machine to head to intel.com and install Intel's latest motherboard drivers for their machine's chipset. This doesn't always work but today it did for them.
Bob

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