Windows 7 forum

Question

Windows Explorer shuts down

by Marjy / September 11, 2012 9:39 PM PDT

Every time I try to get into Windows Explorer (not Internet Explorer), it shuts down. Every time I try to attach a file in my e-mail (yahoo mail) whatever browser I am using shuts down. I have run numerous scans and no problem shows up. Please help.

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Clarification Request
How do you "make a new Windows"?
by Marjy / September 12, 2012 5:10 AM PDT

I don't understand what you mean by "make a new Windows".

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My bet. A word is missing. Try "account."
by R. Proffitt Forum moderator / September 12, 2012 5:16 AM PDT

All Answers

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Answer
Re: shuts down
by Kees_B Forum moderator / September 11, 2012 9:45 PM PDT

The two most likely causes:
1. An invalid file on your desktop.
2. A bad shell extension (that are the choices that are shown in a right click in Windows Explorer and in the browse-to dialog windows).

The first thing to do: make a new Windows, login to that, and see if it still goes wrong.

Kees

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