I see that this error was reported in some Beta versions of XP SP2, but has been fixed in newer versions. You may want to uninstall SP2, then download the latest from Windows Update, to see if this will correct the problem.
You can see what version you have by clicking, Start/Run/type in "winver" without the quotes, click OK.
Best of Luck
When trying to open folders in Windows explorer (XP - Pro SP2), the flashlight appears and takes 30 to 60 seconds to show sub folders. When viewing the Event Viewer I am logging an error "Windows Image Acquisition Service terminated unexepectedly". I am also unable use 'save as' to save files (word, excel, etc.). Anyone have an idea as to what this problem may be?