Angie, I am by no means a computer genius. But just a note from my own experience with Comcast and their upgrades. Last year when comcast was giving away free anti virus software, they offered an upgrade to McAfee. I clicked on to accept the upgrade, since I was already using it. That was the beginning of the end of my computer. Within a few days my computer crashed. comcast took no blame, I contacted McAfee they said it was caused by my laptop. I have an HP laptop and had to use HP to restore my computer. The genius in INDIA, totally erased the entire computer, said he reinstalled or fixed all my problems, but I no longer have my D drive which is the restore drive on this thing. He said I didn't need it. Anyway, I never installed McAfee again and Comcast is trying to get me to switch or use there new Norton security system. I just ignore their reminders. I purchased Norton, way before they offered it free. You know you never really get anything for free. Good luck on trying to uninstall it. Hopefully you backup your computer before you made the switch. I trust nothing Comcast tells me.
My windows explorer keeps freezing up. I constantly have to restart it. It started yesterday. I don't have a lot of programs running, usually just Firefox and Safari. I did install Norton anitvirus yesterday because I have comcast and they are doing away with McAfee.
I have Windows 7 Home Premium. I'm not sure what information is needed so just let me know and I'll post it here.