Windows 7 forum


WIndows Explorer has stopped working

by Guerito / October 31, 2012 9:16 AM PDT

I'm getting this error frequently lately and clicking Search for Solution online just brings up the error message again. Have to restart each time. Help please?

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All Answers

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Not much news I fear.
by R. Proffitt Forum moderator / October 31, 2012 9:27 AM PDT

Explorer is well known to do that if it encounters a video, photo and possibly other files it can't handle.

Microsoft maintains it's not their bug to fix. So what to do? You can move the offending file to somewhere else and try turning off the Thumbnail creation in explorer (link follows.)

Again, a well worn topic with this OS maker maintaining it's not their problem.

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Now IE explorer is doing the same
by Guerito / October 31, 2012 9:08 PM PDT
In reply to: Not much news I fear.

Checking for solutions online just brings up the error again. I'm well miffed about this.

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by Kees_B Forum moderator / October 31, 2012 9:13 PM PDT

Are you talking about Internet Explorer or about Windows Explorer? Those are different programs.

To start Windows Explorer, right click on the Windows orb and choose Windows Explorer.
To start Internet Explorer, click on the IE icon (that blue "e") in the taskbar.

Bob's answer was for Windows Explorer.


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Forget IE
by Guerito / November 1, 2012 7:06 AM PDT
In reply to: Confusing.

The IE problem was just a webpage error. Windows Explorer is driving me nuts. It is erroring every 5- 15 minutes with no way out but to restart.

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Just so you know.
by R. Proffitt Forum moderator / November 1, 2012 9:43 AM PDT
In reply to: Forget IE

A sure fire way to create a near disaster for the new to this issue is to take a bad image or video and copy it to their desktop.

I find many IT staffers formatting and reinstalling the OS over that issue. It's well worn and pretty easy to fix (if you call moving the file off the machine a fix.)

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The quick solution then.
by Kees_B Forum moderator / November 1, 2012 6:56 PM PDT
In reply to: Forget IE

In Control Panel, make a new Windows account (with administrator capabilities), login into that and start cleaning your old account.


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How do you clean an account?
by Guerito / November 1, 2012 9:15 PM PDT

As title says.

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Re: account
by Kees_B Forum moderator / November 1, 2012 9:41 PM PDT

No need to clean the old account. You can delete it if you've copied everything you need to your new account.
Or delete that offending picture or whatever it is in the desktop folder of that old account and try if that is OK now.

Just your choice to get the old account working or continue in the new account.


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I've reinstalled Windows
by Guerito / November 2, 2012 12:48 AM PDT
In reply to: Re: account

Its the only sure way. I don't know what offending pictures or video you've been talking about, the problem just happened when I was doing nothing on desktop.

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there is a link from the this website that fix ur prob
by Mrjoh12 / November 11, 2012 8:35 PM PST

go to or if this website is down or using one of these links or google microsoft if these link don't work.

Then type in the search bar at the top Fix it and it will bring up a links for the Microsoft fix it center and you will find a fix tool here for this problem and others as well.

you may need to borrow someones laptop or pc as there is a website where you can get rescue disks of antivirus trial versions for free just look for post which reads FBI Computer is Locked post on the Cnet forum not by me but by someone else.

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Did not fix the issue I noted.
by R. Proffitt Forum moderator / November 11, 2012 11:54 PM PST

Microsoft has yet to take ownership of this issue unless you are talking about moving to Windows 8 RT.

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