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windows explorer error/problems updating

by damidget13 / December 14, 2008 3:38 AM PST

I keep getting a 'windows explorer has encountered an error' message whenever my mouse even skims over a certain file on my computer - if i try to access anything on it, no program will work, including online virus scan, my kaspersky. I can't seem to delete it. I have tried to delete the folder using the 'unlocker' but it hasnt worked. I have tried shellview as well, and it has not worked. As far as i can tell, the error began to occur after i moved the folder into a different folder. I have tried to check for windows updates, but whenever i attempt to accesses the windows update cite, it reverts to
My error report is as follows:
Error signature:
AppName: explorer. Exe
AppVer: 6.0.2900.2180
ModName: unknown
Offset: 000960e7
Exception Information
Code: 0xc0000005
Flags: 0x00000000
Address: 0x00000000000960e7

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What is that certain file?
by Kees Bakker / December 14, 2008 3:44 AM PST

What is "access something on a file"?
What is "no program will work, when I ..."
"After I moved the folder into a different folder". What folder did you move?

This points to malware. If you have suspicions on a certain file or folder, try to delete it after booting from your Windows CD and entering the recovery console. You may want to try moveonboot (free download) first.


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I agree with Kees, we need more details
by MarkFlax Forum moderator / December 14, 2008 4:05 AM PST

and while malware seems the favorite explanation, there may be another reason.

If that folder contains a video file, and if the folder's "View" options are set to display the files in Thumbnail view, then possibly one or more files are corrupt. Explorer will fail when it tries to render a video thumbnail of a corrupted file.

That would not explain the failure in Windows Update though, so more information is needed.


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folder contains lit files, pdfs
by damidget13 / December 14, 2008 4:42 AM PST

Thanks for your responses. The folder had contained lit files, and pdfs - ebooks. i can't really see whats in it now. I tried moveonboot but it seemed to have no affect.

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Then it's time for the recovery console.
by Kees Bakker / December 15, 2008 6:17 AM PST
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