Windows Legacy OS forum

General discussion

Windows Explorer Error (PLZ HELP)

by TheGrinder / January 4, 2007 9:58 AM PST

I boot my computer up and it has slowed down tremendously. When I finally log into windows, it will load the task bar on the bottom of the screen (I cannot click anything as the hourglass cursor prevents me from doing so) and after about five minutes I recieve a windows explorer error and I can no longer do anything but shut off the computer.

Error Message -

The following files will be included in the error report:
C:\DOCUME~1\admin\LOCALS~1\Temp\WER79b7.dir00\explorer.exe.mdmp

Event Type: InPageError P1: c000009c P2: 00000003

I need help because I cannot do anything with my Compaq Laptop any longer until this problem can be fixed.

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This is often a sigh of malware damage.
by MarkFlax Forum moderator / January 4, 2007 6:26 PM PST

I would beef up your security, and have an online scan done at Housecall, http://housecall.trendmicro.com and delete everything it finds, then download, install and update AVG AntiSpyware and scan with that in Safe Mode.

Mark

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Help
by TheGrinder / January 5, 2007 3:20 PM PST

I can run no program all it does it load and error, I can bring up the task manager and that's it, I need all the help I can get before getting it repaired at a pcdoctor shop.

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Safe Mode
by MarkFlax Forum moderator / January 5, 2007 8:18 PM PST
In reply to: Help
Collapse -
Safe Mode
by TheGrinder / January 7, 2007 5:27 AM PST
In reply to: Safe Mode

When I click SAFE MODE it runs a big list of file names and the computer restarts normally..

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Good
by MarkFlax Forum moderator / January 7, 2007 5:23 PM PST
In reply to: Safe Mode

What did your anti-virus and anti-spyware scans detect in Safe Mode?

Mark

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CPU..
by castingRod47 / January 5, 2007 2:37 AM PST

CPU's can become damaged..
RAM can get OLD..it will contain bad sectors which might not be revealed in the TOTAL RAM-display..
If your LAPTOP has a connected Peripheral..remove it..
..
Check your LapTop desktop screen..for Properties and Settings..
Re-Install the OS and Drivers..
Or just re-install the Chipset and Graphics Drivers..
..
If you have NOT re-installed your OS..I would start there..
..
Try starting it with nothing attached.

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create a new user account
by dcqec111 / January 7, 2007 6:29 PM PST

boot up in safe mode and create a new user account.then boot up in normal mode

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