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Windows Explorer Error

by Anita123 / October 9, 2004 1:08 PM PDT

I get very strange Windows Explorer error.
I get an error message (1) User.exe after coming out of stand By mode. I press ok and the computer continues working okay.
(2) I also get an error message 0000f:000015ce After running Norton Anti Virus. I have uninstalled Nortons and reinstalled it and still the message persists.
After pressing "OK" the computer continues to work fine.
However on the very odd occassion the computer does freeze and when I try to press Ctrl/alt/delete---nothing happens---the computer has frozen completely.
Any suggestions on fixing this problem, would be appreciated.
Anita 123

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Re: Windows Explorer Error
by Kees Bakker / October 10, 2004 5:31 AM PDT
In reply to: Windows Explorer Error


Coming out of standby is a situation that's rather prone for errors. It's the motherboard involved, the BIOS, the OS, a lot of settings, a few drivers, and - all in all - you can consider yourself happy that it works. I should consider an error without any further consequences as a very minor annoyance.

For Norton, did you search on the Symantec site ( They've got a good search function.
And if the problem of the PC hanging is limited to a very odd occasion: such things happen. Count your blessings, and accept it.


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Stand over Norton.
by reefurbb / October 11, 2004 12:13 AM PDT
In reply to: Windows Explorer Error

Not. The 2003 and 2004 has been problems for a few people. I've heard that Norton says to do a fresh OS reinstall. Not a nice answer. and offer free antivirus programs that seem to work almost as good as Norton and McAfee. EZtrust supossedly has been better value for the $$. You can disable Norton to run these for awhile. Don't have two AV's running at the same time, although I haven't heard why.
Standby usually means that the hard drive shutsdown and you run on RAM. It can't go into a lower speed idle. RAM can run a low impact screensaver and more but it slowly clogs up (with messages from Mars). Then coming off stanby is like waking you from a light nap, "where am I", and operations that are supposed to run in the background lock things up.
Even my favorite Norton Utilities 2002 nor PC Bugdoctor
can fix things enough to prevent freezeup.
After a bad shutdown, where ctrl-alt-del didn't work, run scandisk, even surface scan, to be sure something didn't get whacked.
Scandisk, however, is no where as good as Norton Utilities (debateable) which will find file allocation errors and many other thing that scandisk won't.

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