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Windows explorer crashing

by zfkdaniel / November 24, 2011 9:18 PM PST

Hello everyone! It's my first time on cnet forums! Now this is my problem:
Every time I execute an action that needs to use the windows explorer like opening my computer , control panel windows explorer crashes , in event viewer I found this:

Faulting application explorer.exe, version 6.0.2900.5512, faulting module user32.dll, version 5.1.2600.2180, fault address 0x00009be9.

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Re: Windows explorer crashing
by Kees_B Forum moderator / November 24, 2011 9:42 PM PST

Windows Explorer also does the desktop. And you don't mention that part of the program as malfunctioning.

I would start with booting in safe mode to login into the hidden administrator account (no password unless you changed it). Does it happen there also? If not, make a totally new Windows user and try that in both safe and normal modes.

If the above fails, it might be time to find your XP installation CD and do a repair install from that source. Success isn't guaranteed, however.

Kees

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Not working
by zfkdaniel / November 24, 2011 10:09 PM PST

Well I CAN'T access ANYTHING THAT IS RELATED TO WINDOWS' SETTINGS , If I open services.msc it crashes , if i open control panel , it crashes , If I open User Accounts it crashes with the following in the event viewer:
Microsoft(R) HTML Application host is the thing that is crashing when I open user accounts and this is What I found in event viewer about this crash:

Faulting application iexplore.exe, version 6.0.2900.5512, faulting module mshtmled.dll, version 6.0.2900.5512, fault address 0x0001a553.

Even in safe mode , EVERYTHING crashes....

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Re: everything crashes in all modes
by Kees_B Forum moderator / November 24, 2011 10:15 PM PST
In reply to: Not working

So it 's time to find your XP installation CD and do a repair install from that source. Success isn't guaranteed, however.

Alternatives:
1. Find your XP installation and driver CD for a clean install (or any other method to go back to factory conditions).
2. Run an antivirus from a bootable CD and hope that finds and cleans something. But I wouldn't have too much hope. See http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Kees

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Reply
by zfkdaniel / November 24, 2011 10:18 PM PST

Well I already scanned the WHOLE computer and NOTHING was found , I say NOTHING so it's not an infection... Oh ye and about the reinstall of windows Well I dont have any CD ROM... There must be a way to fix it...

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Re: fix it
by Kees_B Forum moderator / November 24, 2011 10:40 PM PST
In reply to: Reply

If you don't have any Windows installation media, contact the maker if he still has recovery media or maybe can tell you how to use the recovery partition on the hard disk (if there is one).

Installing Linux is another option.

Kees

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A possible fix.
by Kees_B Forum moderator / November 25, 2011 11:02 PM PST
In reply to: Reply
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