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Windows doesn't recognize wireless device - please help!

by animateme / December 26, 2009 2:35 AM PST


My HP Pavillion dv4 laptop suddenly stopped connecting to my wireless network. If I check the status of the WLAN device on the HP Wireless Assistant it shows up as "Enabled" but when I go through the Windows Vista "Connect to a Network", I can't see any available networks. If I then click on the Windows option to troubleshoot network connection problems, I get a message saying that the wireless functionality on the computer is disabled and that I should enable it in order to connect. In other words, the HP Wireless Assistant is telling me that the wireless device is enabled but for some reason Windows says the device is disabled. The Windows Device Manager shows the Wireless Network Adaptor as working properly.

Any idea as to what might be happening or any tests I could try will be greatly appreciated.

Thank you.

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Most common?
by R. Proffitt Forum moderator / December 26, 2009 3:52 AM PST

Norton has expired. Uninstall that, get something else. I won't write at length about this.

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other ideas?
by animateme / December 26, 2009 4:05 AM PST
In reply to: Most common?

Thanks for you reply. Unfortunately that is not the cause of my problem as I don't have Norton installed. Any other ideas?

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Are you sure?
by R. Proffitt Forum moderator / December 26, 2009 4:13 AM PST
In reply to: other ideas?

There are OTHER titles that do this too. I can't name them all but offer this so you can try it without the titles that have expiry dates.

And again, I've lost count of the times this was the issue and some Norton nugget was still there. Here's why. Many machines come with it pre-installed and many can't get rid of all of it or thought they did.

USE HIJACKTHIS to see if it's all gone.

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checked for Norton
by animateme / December 26, 2009 5:51 AM PST
In reply to: Are you sure?

I ran a HijackThis as you suggested but there does not seem to be any traces of Norton. Norton was installed before, came pre-installed as you mention, but I un-installed it when I started getting the expiry warning messages a few months ago.

I am not getting any other expiry warnings from other applications. Any other ideas?

Thank you again Bob.

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Let's try TWO things.
by R. Proffitt Forum moderator / December 26, 2009 11:33 AM PST
In reply to: checked for Norton

Google these words and add the OS to the google.


Now share that hijackthis log for a quick look.

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by animateme / December 27, 2009 6:08 AM PST
In reply to: Let's try TWO things.


Just to let you know I finally fixed the issue. I just un-installed the HP Wireless Assistant so that Windows would take over managing the wireless device. For some reason this HP application was blocking Windows from seeing that the device was ON, but now that I got rid of it, it's all working fine.

Thank you very much for all your help.
Take care.

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