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Question

Windows critical update

by BigRamon13 / June 13, 2014 3:34 AM PDT

I have my Windows 7 Home Premium set up to automatically download Windows update. Three days ago, it downloaded a :"critical update". When the download was 100%, the screen changed and a message appeared to the effect "Do not turn off your computer while windows is being reconfigured".

That's when the problem occurs. The message remains on the screen for hours. For some reason the reconfigure does not work.

How do I get the update to install or how can by pass it to use my lap top. Thankfully, I have a tablet. But this problem is very annoying.

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Clarification Request
Did you try booting to safe mode?
by R. Proffitt Forum moderator / June 13, 2014 3:36 AM PDT

If safe mode is broke, thoughts turn to calling Microsoft as they broke it.
Bob

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Safe mode
by BigRamon13 / June 13, 2014 8:23 AM PDT

Yes, safe mode is the only way I can get into my lap top. If I shut it down, when I turn it back on, the screen shows the message not to turn it up while it loads the update.

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OK, tell which update.
by R. Proffitt Forum moderator / June 13, 2014 9:05 AM PDT
In reply to: Safe mode

It's something like KBnnnnnnn

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Cumulative Security Update, Explorer 11, Win 7
by BigRamon13 / June 13, 2014 10:23 AM PDT
In reply to: OK, tell which update.

It is (KB2957689)

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https://www.google.com/search?q=KB2957689 Update type?
by R. Proffitt Forum moderator / June 13, 2014 10:50 AM PDT
https://www.google.com/search?q=KB2957689 finds that others are seeing it fail.

"Update type: Important"

"You hit the nail on the head - I have Online Armor and uninstalled it and then the system was able to update KB2957689 without a problem. I will also let Emsisoft (developers of Online Armor) know as well of this issue."

There may be other security suites that get in the way.
Bob
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When winupdates hang on configuring...
by remargable / June 17, 2014 5:31 AM PDT
In reply to: Safe mode

Press Ctrl-Alt-Del - it will likely present you with the Windows logon screen.

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Clarification Request
Maybe
by itsdigger / June 13, 2014 3:47 AM PDT

your anti virus is blocking the update .(?) Disable it and reboot

Digger

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Thanks
by BigRamon13 / June 13, 2014 8:24 AM PDT
In reply to: Maybe

I will give this a try. I never thought of that.

Thanks.

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