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Question

Windows crashing while updating

by Kilmont258 / April 8, 2018 12:24 PM PDT

So I have been having a problem where anytime my pc tries to update windows 10 it will crash upon restart. It will do the process and when it is intalling the update it will either get to 82% and freeze or it will get near 30% and go to a black screen and stay there until I have to manually power down the PC. I have checked and most all of my drivers are up to date. I have done 3 clean installation of windows on my SSD the tried doing so on 2 seperate hard drives and same issue. I have performed memtest and it said no errors, I have done a processor test from Intel and also no problems shown. I have even taken it to a computer repair shop and he could not figure the issue out either. I am getting terribly frustrated and I am just looking for an answer or a test I need to run.

Here are my PC Specs:
MSI z270 m5
EVGA GTX1080
Intel i7-7700k
2 sticks g.skillz ripjaw V 8 gb ddr4 ram
Corsair CX750M power supply
WD 2 TB blue
PNY 480 gb ssd (for os)

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All Answers

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Answer
Let's try one of the usual fixes.
by R. Proffitt Forum moderator / April 8, 2018 12:32 PM PDT
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Not sure where to go from here
by Kilmont258 / April 9, 2018 11:32 AM PDT

I did the check on the drives and I’m not sure what to do from here. Everything looked okay from the chkdsk.

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So all the switches were done?
by R. Proffitt Forum moderator / April 9, 2018 12:12 PM PDT

I've run into folk that run CHKDSK but forget to add the switches.

Next up is to check out the machine further. Remember for Windows updates we make the machine as vanilla as we can. The BIOS should be current and we unplug any USB devices we can as we see random problems when the printer, USB HDD or such are plugged in during updates.

There can be issues when the OS is different. I've encountered preview versions that crash on update so let's be sure nothing is hidden here detail wise. Also I uninstall VPNs, Antiviirus suites and more to get the machine as close to vanilla as possible.

If you can, share a Web Speccy if these ideas don't help. Read how at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

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Not sure where to go from here
by Kilmont258 / April 9, 2018 11:32 AM PDT

I did the check on the drives and I’m not sure what to do from here. Everything looked okay from the chkdsk.

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