Type Code 39 UPPERFILTERS into google and you find them. This one can confuse many since we need to remove a driver (the filters) rather than add them.
I have Dell Dimension 8300 equipped with DVD ROM and DVD+R Burner. I have replaced my hard drive and re-loaded Windows XP Home Edition about 2 weeks ago and now all of the sudden I've lost both my DVD ROM and Burner. In Device Manager, I get the following message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". Here's what I've done so far:
1) Tried reloading driver from Dell.
2) Subscribed and downloaded driver update from DriverAgent and tried install, no go.
3) I used a portable plug-n-play USB HP DVD Burner thinking that would have to work. Wrong, same problem, same error message.
I've used a bootable disk in my DVD ROM without a problem so I know (think?) there is no problem with cable or connection otherwise it wouldn't boot. Both drives are on the same ribbon so perhaps it could be the IDE Controller? But then why would it boot using a boot disk?
Prior to this problem, I was having startup problems with my computer which was eventually diagnosed as a bad video card. I replaced video card and problem went away.
For some reason, I'm starting to think my MOBO is dying and my original problem with video card was the beginning of a MOBO failure. I've been all through XP troubleshooting procedures and am looking for additional troubleshooting advice.