Windows Legacy OS forum

General discussion

Windows cannot load device driver for DVD ROM and Burner.

by bbakolson / September 1, 2008 1:13 PM PDT

I have Dell Dimension 8300 equipped with DVD ROM and DVD+R Burner. I have replaced my hard drive and re-loaded Windows XP Home Edition about 2 weeks ago and now all of the sudden I've lost both my DVD ROM and Burner. In Device Manager, I get the following message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". Here's what I've done so far:

1) Tried reloading driver from Dell.
2) Subscribed and downloaded driver update from DriverAgent and tried install, no go.
3) I used a portable plug-n-play USB HP DVD Burner thinking that would have to work. Wrong, same problem, same error message.

I've used a bootable disk in my DVD ROM without a problem so I know (think?) there is no problem with cable or connection otherwise it wouldn't boot. Both drives are on the same ribbon so perhaps it could be the IDE Controller? But then why would it boot using a boot disk?

Prior to this problem, I was having startup problems with my computer which was eventually diagnosed as a bad video card. I replaced video card and problem went away.

For some reason, I'm starting to think my MOBO is dying and my original problem with video card was the beginning of a MOBO failure. I've been all through XP troubleshooting procedures and am looking for additional troubleshooting advice.


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Have you tried the usual Code 39 repair?
by R. Proffitt Forum moderator / September 1, 2008 11:19 PM PDT

Type Code 39 UPPERFILTERS into google and you find them. This one can confuse many since we need to remove a driver (the filters) rather than add them.

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Thanks Bob
by bbakolson / September 2, 2008 1:09 PM PDT

I followed your advice and found several articles on the repair of this error code. Problem solved. The more I know......the more I realize how much I don't know. Thanks alot.

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Thanks for the report.
by R. Proffitt Forum moderator / September 2, 2008 10:41 PM PDT
In reply to: Thanks Bob

You highlight an issue where you begin to wonder how many machines get replaced (or the drives) over this one.

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