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Windows can't shut down

whenever i try to shutdown my computer, it moves along well until it hits the screen saying that "Windows is shutting down..", then my computer just stays on that screen until i hold the power button for 5 seconds. i can't use system restore since i shut it down. does anyone know what's causing this? i would appreciate the help.

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Are there any replies to this problem...if so how do I access them?

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