If that doesn't help, then why not return it?
I do not know if this is the correct location to be submitting this complaint but I needed to somehow voice my frustration. I absolutely despise Windows 8. I just recently bought a brand new hp envy laptop with windows 8 pre-installed on it, I am seriously considering returning the product solely based of the fact that it uses the windows 8 platform. Windows 8 is NOT desktop friendly. It is ridiculous that every time I need to select the start menu I exit my current screen and am sent to a page with a bunch of useless live icons when all I need is a straightforward drop down list. It is very confusing with the multiple gestures needed to navigate windows 8 that do not always work. I absolutely hate the fact that I cannot concurrently run apps without using a "snap" which takes up a portion of the screen. If I am listening to music on the internet as soon as I go to my start menu or another application it shuts off. What I need is a minimize option, but no, windows 8 has taken out all minimize, maximize, and close keys when not on the actual desktop application. Speaking of which the desktop application does not even have the classic start menu which is very inconvenient! Microsoft is trying much to hard to compete with companies like apple and android and in the process are losing a broad base of customers. I personally disliked mac programming on computers and refused to purchase one over my trusty windows 7 but after using windows 8, like many, I am having to seriously reconsider my position on mac computers. Though the windows 8 software maybe good for a tablet it is absolutely ridiculous and inconvenient when used on a desktop platform.