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General discussion

windows 8 and avg updated now computer stuck

Oct 18, 2013 12:33AM PDT

Sorry guys, I'm sure this has been asked but all I have is my phone and it is a pain to try to search. Windows 8 and AVG updated. When I restarted, the screen froze on the first screen (an HP logo). I can't do anything. The cursor is mia. All I get is the logo. I restarted and hard booted....nothing. Please help

Discussion is locked

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Have you tried booting to Safe Mode?
Oct 18, 2013 1:02AM PDT

That's the first thing to try. If that doesn't work, try booting from a repair disc.

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Freeze up
Oct 18, 2013 1:35AM PDT

You didn't mention whether this is a desk top or Laptop, if a laptop do the usual reset, remove battery, replace, reboot. If desktop, follow the prior poster's suggestions.