If you forgot to backup your stuff I suggest you put the drive into some enclosure to copy out your files before you call HP.
Frankly, after my last HP experience which was my last with 8 hours on the call, ship to HP and never had a working laptop after that I'd go for a refund instead.
Bob
HDX 18T CTO
1TB Analog hardrive
4GB DDR2 RAM
Windows 8.0 upgraded to 8.1 with all updates
Only recently my Windows 8.1 refused to power up.
I turn on the computer and it sometimes gets up to the HP Emblem screen and other times not even to that and powers off by itself.
I recently added the IOBIT Defragment update.. but this problem started to occur even before that.
I tried to get my Windows 8.0 CD to act as a boot up but not even that will work. My power cord seems to be functioning well ...and shows it is lit up where it inserts... but the front panel light for power does not light up...
Thanks for your suggestions... Jesse Jr

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