Windows 8 forum


Windows 8.1 crashes when I boot--can't do anything!

For at least 2 years I have been getting the "catalyst control center" error message but have ignored it because I could always just click ok and it would continue working.

The other day it crashed big time and now my PC is unworkable.

Everytime I try to boot the computer it works until I get to the "tiles" but whenever I try to do anything, right-clicking does nothing, the mail page opens and finally the "catalyst control system" error message comes up.

I do a cntrl+alt+delete to pull up the tast manager but when that window comes up it won't respond to my commands.

I am stuck as I can't go anywhere on my computer to try to resolve this problem even if I did know what to do.

There are some solutions on the internet but they all presume I would have taken these steps sometime in the past 2 years when I first started seeing this message.

Please help if you can. I am really ignorant when it comes to technology but I can follow directionns if they're specific.


Discussion is locked
You are posting a reply to: Windows 8.1 crashes when I boot--can't do anything!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Windows 8.1 crashes when I boot--can't do anything!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
I don't see make or model.

In reply to: Windows 8.1 crashes when I boot--can't do anything!

But you must get ready to start over. All PC owners must be ready for a wipe out.

I think you are asking for step by step but you left out make, model and the exact error message in quotes. The make and model is missing as well as why it didn't get the W10 upgrade. Your choice but I moved the entire office and home to W10 to keep current and more.

If you don't know and even if you do know the machine's make and model, do the following to let members see what they are working with. Make a SPECCY report using

Collapse -

In reply to: I don't see make or model.

It's a Dell Inspiron and it's nearly 4 years old. Just going to buy a new one. This one is past it's expiration date. Thanks.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.