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Windows 8.1 ASUS laptop not booting correctly.

by jhyo8 / November 27, 2014 5:29 AM PST

Here's my story: I turn off my laptop to go to sleep. The next day, I try to turn it on, but it's stuck at the ASUS loading/boot screen for hours. I try to go to safe mode, but screen flashes the startup options screen for a split second and goes black. So I try and refresh Windows, but no luck. It says something about the drive Windows is installed on is locked. Then, I try to straight up reset windows, but it gives me something about partitions. I tried a few things I found on Google. I am now able to get past the ASUS boot screen and all the way to my login screen (takes about 30 mins). I log in and everything seemed normal. But I when I try opening Chrome or even a basic Windows Explorer window, Nothing happens. All I see is the loading cursor for all eternity. I scan with Malwarebytes and got nothing. So I try downloading CCleaner. I try to open the CCleaner setup, but again nothing happens. I restart my laptop. Now, when I get to the login screen, it lags like I've never seen before. The cursor. The clicks. The typing. Everything lags. I restarted to safe mode. The login screen is normal, so I was optimistic, but after I log in, everything is Not Responding. My cursor is says it's loading. I've been here for hours.

I decided to create a bootable USB. I plug it in. I go the UEFI and disable secure boot and fast boot. I change the boot order. I save and exit. Cross my fingers. No luck. I get a blue screen that reads:

"Recovery

After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.

Error code : 0xc0000001

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer."

So I create a boot CD this time. I start up my computer. The screen is black. I hear the whirring of the disc. I got excited for a second. Then my ASUS logo pops up and it's the same story. The CD doesn't even load up.

And one more piece of detail... I can't get to the screen where they give me the option to refresh, reset, Troubleshoot, command prompt, etc.

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Detail?
by R. Proffitt Forum moderator / November 27, 2014 5:55 AM PST

I see the maker, but no full model number so I can check which recovery system is used. I think you are writing you didn't make recovery media when you got the laptop. You might have to order that.
Bob

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Model Number
by jhyo8 / November 27, 2014 6:10 AM PST
In reply to: Detail?

Sorry, the model number is ATHEROS/AR5B225

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Odd.
by R. Proffitt Forum moderator / November 27, 2014 7:20 AM PST
In reply to: Model Number
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